Administrative Support Rep - Customer Service

Harmar; Sarasota (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Harmar Mobility in Sarasota, FL is seeking a Veterans Administration Support Rep to process invoices, purchase orders, and customer inquiries. You will coordinate with installers and the VA Purchasing team, ensuring timely follow-ups and accurate data across Syspro and Salesforce.

Ideal candidates bring strong customer service experience, familiarity with CRM/ERP tools, and the ability to manage multiple tasks in a fast-paced environment while maintaining high service levels.

Qualifications

• Prior customer service and/or administrative assistant experience.
• Familiar with Salesforce or CRM programs.
• Familiar with Syspro or ERP systems.
• Excellent written and verbal communication.
• Ability to manage multiple projects and priorities.

Responsibilities

• Process invoices from Installers through Syspro
• Process internal purchase orders through Salesforce
• Follow up on pending installation appointments with installers
• Follow up on installation completion confirmations with customers
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

Customer service

Administrative support

CRM

Salesforce

Syspro

ERP

Communication skills

Team oriented

Tools

Salesforce

Syspro

ERP systems

Job description

Description Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

Description Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.
The Veterans Administration Support Rep will have the following responsibilities:

• Process invoices from Installers through Syspro
• Process internal purchase orders through Salesforce
• Follow up on pending installation appointments with installers
• Follow up on installation completion confirmations with customers
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements

• Prior Customer Service and/or Administrative Assistant experience
• Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
• Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
• Excellent communication skills, both verbal and written.
• High performance team oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively and positively with all members of the organization, suppliers and customers.
• Computer literacy for basic Microsoft Office applications.
• Self-starter, able to succeed in a dynamic work environment.
• Strong Leadership skills.
• Willingness to do hands-on work within a team environment.