Customer Service Representative - Computer Proficient

Harmar Mobility LLC; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Harmar Mobility LLC in Sarasota, FL is seeking a Customer Service Representative who is computer proficient and ready to support customers, dealers, and visitors. You will handle inquiries, coordinate CAD drawings with the Drafting Team, and maintain accurate customer records within Syspro ERP.

The role requires CRM experience, strong communication, and multi-tasking in a fast-paced environment. Benefits include top pay, growth opportunities, and a collaborative team culture.

Qualifications

• 1+ year of customer service experience.
• Proficient in CRM systems and customer databases.
• Salesforce and/or Syspro experience strongly preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Respond to customer inquiries in a professional, timely, and solutions-oriented manner.
• Coordinate distribution, review, and tracking of CAD drawings with the Drafting Team.
• Maintain relationships with customers and dealers; ensure drawings and docs are uploaded and communicated accurately.
• Monitor and respond to voicemails and emails daily; maintain warranty information in the Syspro ERP.

Skills

Customer service

CRM systems

Microsoft Office

Communication

Tools

Salesforce

Syspro

Job description

Customer Service Representative - Computer Proficient

Harmar Mobility LLC SARASOTA, Florida, United States

About this position

Description:

Officially a Great Place to Work® for 6 years in a row!

At Harmar, our people are the heart of everything we do—and it shows. We’re proud to be Great Place to Work® Certified™, and we’re just getting started!

Looking to join a company that values you and your growth? This is your opportunity to be part of a passionate team, with top pay, excellent benefits, and real opportunities to grow your career.

Who We Are

Harmar designs and manufactures innovative mobility solutions that empower people every day. Our products include wheelchair lifts for vehicles, stair lifts for the home, and vertical platform lifts for both residential and commercial use. We proudly serve dealers, government agencies, and most importantly—our end users. Our mission is simple: We Lift Lives. And we mean it.

Now Hiring: Customer Service Representative

As a key member of our customer service team, you'll be the friendly voice and helpful hand that supports our customers, dealers, and visitors. If you're organized, tech-savvy, and love helping people, we’d love to meet you.

What You'll Do

• Respond to customer inquiries in a professional, timely, and solutions-oriented manner
• Partner closely with the Drafting Team to coordinate the distribution, review, and tracking of CAD drawings
• Maintain strong relationships with customers and dealers, ensuring drawings, revisions, and related documentation are uploaded and communicated accurately
• Monitor and respond to customer voicemails and email inquiries on a daily basis
• Enter and maintain warranty information within the Syspro ERP system
• Maintain accurate customer records, files, and documentation
• Prepare and distribute customer communications, reports, and supporting documentation
• Provide administrative support, including basic accounting and clerical functions
• Collaborate effectively with cross-functional teams to support departmental objectives
• Perform additional duties and special projects as assigned

Requirements:

What You Bring

• At least 1 year of customer service experience
• Strong interpersonal, verbal, and written communication skills
• Experience working within CRM systems and customer databases
• Salesforce and/or Syspro experience strongly preferred
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Knowledge of basic clerical procedures and customer service best practices
• Demonstrated ability to provide a high level of customer service while maintaining professionalism and accurac

Harmar Mobility and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.