Administrative Support & Client Services Specialist

H&R Block, Inc.; Illinois; Hybrid; USD 37,000 - 55,000; Full time

Job summary

H&R Block, Inc. is seeking an Office Administrator to support daily office operations and client service in Illinois. You will greet clients, schedule appointments, process documents, and handle data entry for tax, bookkeeping, and payroll tasks.

The role requires strong attention to detail, organization, and professionalism in a fast-paced tax environment. Access to Microsoft Office and teamwork will be essential to success.

Qualifications

• High school diploma or equivalent.
• Customer Service and phone skills are essential.
• Proficiency with multiple web-based applications and MS Office.

Responsibilities

• Greet clients and answer phones professionally.
• Check clients in for appointments and assist with scheduling.
• Process client documentation and data entry for tax, bookkeeping, payroll, and admin tasks.
• Scan, upload, and organize confidential client records.
• Maintain accurate client filing and payment recording.
• Support daily revenue reporting and office operations.
• Collaborate with team members to improve client service.

Skills

Customer Service

Phone skills

Experience with multiple web-based mpp

Microsoft Office proficiency

1-2 Years Experience

Technology driven

Microsoft Teams (basic)

Education

High school diploma or equivalent

Associate's degree in related field

Tools

Microsoft Office Suite

Job description

H&R Block, Inc. is seeking an Office Administrator to support daily office operations and client service in Illinois. You will greet clients, schedule appointments, process documents, and handle data entry for tax, bookkeeping, and payroll tasks.

The role requires strong attention to detail, organization, and professionalism in a fast-paced tax environment. Access to Microsoft Office and teamwork will be essential to success.