Administration Manager

Dhpace; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off and holidays

401(k) with employer match

Job summary

Dhpace is seeking an Administration Manager to lead administrative operations in Charlotte, NC. This role involves managing back-office functions and developing high-performing teams while driving process improvements across regional branches.

The ideal candidate has extensive administrative management experience and strong leadership skills. The position requires a collaborative leader capable of ensuring operational excellence and compliance with company policies.

Excellent benefits package includes medical, dental, vision coverage, and a 401(k) with employer match.

Qualifications

• Minimum five (5) years of experience in Administrative Management.
• Minimum of ten (10) years of management experience.
• Strong experience in customer service and administrative staff management.

Responsibilities

• Oversee and manage all back-office administration functions.
• Supervise and mentor administrative teams.
• Collaborate with regional leadership to align operations.

Skills

MS Office Suite proficiency

Excellent communication skills

Customer relation skills

Problem-solving skills

Education

Business degree preferred

High School Diploma or equivalent

Tools

ERP system experience

CRM system experience

Job description

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid‑Atlantic Sales and Operations Management team. This role will be instrumental in leading our back‑office operations, ensuring excellence in administrative processes, and assist in developing high‑performing teams across multiple offices in the Mid‑Atlantic region.

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands‑on leader who can manage day‑to‑day functions while driving process improvement and team development across regional offices.

Key Responsibilities

• Oversee and manage all back‑office administration functions including:
  • Customer Service
  • Sales Order Entry
  • Contracts
  • Accounts Payable (A/P) and Accounts Receivable (A/R)
  • Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high‑quality support.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25% – 40% to Mid‑Atlantic Satellite Offices.

QUALIFICATIONS

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi‑Branch Administration Management coupled with a minimum of five (5) years of administrative office experience, including managing administrative staff, reporting, customer service, sales order entry, contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
• Computer proficient; MS Office Suite is a must, including proficiency with Excel; ERP and CRM system experience is also very important.
• Excellent communication and customer relation skills, high sense of urgency with exceptional problem‑solving skills and keen attention to detail.

OFFICE LOCATION / FULL‑TIME ONSITE POSITION

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)