Administrative Support Associate

The University of North Carolina

Charlotte (NC)

On-site

USD 25,000 - 29,000

Part time

6 days ago

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Job summary

The University of North Carolina at Charlotte Venture unit seeks an Administrative Support Associate to provide essential office support for four outdoor adventure professionals and manage billing, registrations, and equipment rentals for programs. Ideal candidate will handle deposits, hiring documents, and travel paperwork while maintaining accurate records and timely communication with clients.

A high school diploma and proficiency with common software are required, with occasional

Qualifications

High school diploma or equivalent.
Front-line customer service experience.
Record-keeping and budget tracking with Excel and Banner.
Experience with Microsoft, Google, Adobe, Banner, and university apps like Concur, Niner-Talent, Imagenow, NinerEngage.
Communication with clients regarding invoicing and contracts.
Deposits from program registrations and related payments.
Processing hiring documents and time sheets for student/temporary staff.
Handling travel, work orders, motor pool, petty cash, and p-card reconciliation.
General admin support for four full-time staff and supervising student workers.
Occasional program logistics support and event attendance.

Responsibilities

Provide basic administrative support and office management for Venture programs.
Manage billing and contractual correspondence with clients. Register participants and rent equipment.
Process hiring documents and time sheets for student and temporary staff.
Maintain paperwork for university procedures including travel, work orders, and petty cash.
Support four full-time staff and supervise administrative student workers as needed.
Assist with program logistics, transporting supplies and attending Venture events.

Skills

Customer service

Record-keeping

Software proficiency

Communication with clients

Deposits handling

Hiring documents

Time sheets processing

Administrative support

Supervising staff

Logistics support

Education

High school diploma

Tools

Banner

Imagenow

Niner Talent

NinerEngage

Concur (p-card)

Job description

Position Information

General Information

Vacancy Open to

Vacancy Open to All Candidates

Employment Type

Employment Type Permanent - Part-time

If time-limited, note appointment end date

Hours per week 30

Months per year

Months per year 12

Position Number

Position Number 012687

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC02

Classification Title

Classification Title Admin Support Associate - Journey

Working Title

Working Title Administrative Support Associate

Salary Range

Salary Range $25,155 - $29,168

Anticipate Hiring Range $25,155 - $29,168

FLSA Status

FLSA Status Non Exempt

Division

Department

Work Unit

Work Unit Venture

Work Schedule

8:30 am – 3:00 pm; Monday – Friday, with occasional evening and weekend hours required or as necessary. 30-minute meal periods.

Primary Purpose of Position

This position provides the basic administrative support, office management, and resource and procedural assistance for all the programs delivered by Venture, and the office support for four full-time outdoor adventure professionals. Serves as the primary program resource for billing and contractual correspondence with challenge course clients, the registration of participants on trips, and the renting of camping equipment.

Required Minimum Qualifications

Graduation from high school; or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Provide front-line customer service, including receiving and welcoming guests, assisting clients with program registrations and payments, answering questions about Venture offerings, etc.
Record-keeping, including tracking budget expenditures with Excel (after pulling data from Banner), program participation, risk management documentation, etc.
Current experience or ability to quickly learn computer software including Microsoft, Google, Adobe, Banner, and University-specific applications such as Concur (p-card), Niner-Talent, Imagenow, and NinerEngage.
Communication with clients regarding invoicing and contracts.
Submitting deposits from payments received from program registrations.
Processing hiring documents and time sheets for student and temporary employees.
Processing paperwork for University procedures including travel, work orders, motor pool requests, petty cash, and p-card reconciliation.
General administrative support for four full-time employees as needed.
Supervising administrative student workers assisting with all tasks above.
Occasional program logistics support such as transporting supplies to program locations.
Attendance at functions for the purpose of better understanding Venture offerings.

Other Work Responsibilities

Other duties as assigned or needed by the department.

Departmental Preferred Experience, Skills, Training/Education

Ability to manage a high volume of routine tasks (data entry, deposits, communication with clients, etc.) promptly.
Manage competing demands that are bound by deadlines.
Experience with communication and data tracking software such as Google Docs or Word, Spreadsheets, and Forms. Experience with University-specific software such as Banner, ImageNow, Niner Talent, and Niner Engage or equivalent. Experience with creating and editing PDFs.
Ability to conduct duties defined by the University as “sensitive”: handling cash, managing confidential data, access to master keys, etc.
Experience with customer service including communicating with clients in both written and spoken formats, and sending and receiving contracts, invoices/payments, etc.

Necessary Licenses or Certifications

Work Location

Work Location Belk Gym 108

Posting date 08/21/2026

Closing date 08/31/2026

Proposed Hire Date

Proposed Hire Date 10/01/2026

Contact Information

9201 University City BlvdCharlotte, NC 28223

Posting Specific Questions

Required fields are indicated with an asterisk (*).

How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
Do you have a High School Diploma/GED; or an equivalent combination of education and experience?
- Yes
- No
Share examples of previous work that highlight your experience with Microsoft and Google software, specifically spreadsheets, docs, mail merges, forms, etc.
(Open Ended Question)
Describe prior experience in customer service, highlighting communication with clients.
(Open Ended Question)
What traits and abilities do you possess that equip you to support office workflow? Share past experiences to support your response.
(Open Ended Question)
Share a time when you’ve had to learn and work with a proprietary software package. How did you engage in the learning process, and what did you do when you hit a roadblock that impeded your ability to operate in that software? (Venture uses multiple university-specific software packages, and it is reasonably likely that you will have to learn new software regularly.)
(Open Ended Question)
Describe how you handle deadlines and competing priorities.
(Open Ended Question)