Transportation Services Supervisor

University of North Carolina Charlotte

Charlotte (NC)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Job summary

University of North Carolina Charlotte is seeking a Transportation Services Supervisor to oversee a shift within Parking and Transportation Services. The role manages Niner Transit, Niner Paratransit, and related programs, ensuring service standards are met and customer needs are addressed.

The position requires a Bachelor's degree or equivalent, and experience supervising staff, with a schedule of 2:00 pm–11:00 pm, Monday–Friday, including mandatory weekend hours as needed.

Qualifications

Bachelor's degree required or equivalent combination of education and experience.
Experience with campus transit or transportation services is preferred.
Strong customer service skills and ability to interact with diverse campus community.

Responsibilities

Supervise and lead staff on your shift to ensure standards are met.
Manage time-keeping and time-off requests in KRONOS, Web Time Entry, and Humanity.
Ensure proper staff coverage for regular shifts, charters, and special events, including safety and regulatory compliance.
Serve as main point of contact for customers; monitor and respond to inquiries and feedback.
Coordinate with Transportation Manager on maintenance and scheduling; support incident response.
Attend informational sessions to provide program information to campus community.
Document and communicate policy, procedures, and service updates to stakeholders.
Identify service issues and provide recommendations for program improvements.

Skills

Supervisory experience

Customer service

Campus transit knowledge

Education

Bachelor's degree

Tools

KRONOS

Web Time Entry

Humanity

Microsoft Office

Google Workspace

Job description

Transportation Services Supervisor

Position Information

Vacancy Open to: All Candidates
Employment Type: Permanent - Full-time
Hours per week: 40
Months per year: 12
Position Number: 010228
NC Salary Grade Equivalency: NC09
Classification Title: University Program Associate
Working Title: Transportation Services Supervisor
Salary Range: $40,350 - $50,036
Anticipate Hiring Range: $40,350 - $50,036
FLSA Status: Non Exempt
Division: Business Affairs
Department: Business Services (Adm)
Work Unit: Parking
Work Schedule: 2:00 pm - 11:00 pm, Monday - Friday, with weekend and other, mandatory hours as necessary based on business needs.

The Transportation Supervisor serves as part of the Transportation unit within the Parking and Transportation Services department, with responsibility for oversight of transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members, including students, faculty, staff and University guests; Niner Transit, a fare-free transit bus service that transports community members around campus; a shared-bike and scooter program, intended to provide an alternative mode of transportation around campus; chartered, fixed-route and special event transportation, on and off campus; bicycle lockers. This position supervises a specific shift's operations and staff, and coordinates the day-to-day activities - ensuring all program standards are effectively and efficiently met. Serves as the primary point-of-contact for customer service-related issues and manages account information related to the various programs supported. As the scope of work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Transportation or their designee.

Required Minimum Qualifications: Bachelor's degree, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through either years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

Supervise and lead staff on your shift to help ensure University and departmental standards and expectations are met
Manage employees' work time and time off requests in time-keeping programs: KRONOS, Web Time Entry, and Humanity
Ensure proper staff coverage is scheduled for regular work shifts, chartered and fixed-route services, special events, activities, and functions
Set a do-as-I-do by your willingness to perform any task that you expect of your staff
Create performance plans that enforce University and departmental goals, and review each employee's performance with them at the end of the cycle
Recruit, train, orient, and mentor new employees to set service and program expectations, including specific program information related to Niner Paratransit, Niner Rides, and Niner Transit, customer service, policies and regulatory standards, and other department-set priorities
Conduct disciplinary actions for employee performance issues in accordance with policies and procedures
Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus
Serve as a main point of contact for our customers, both internal and external, and provide exceptional levels of service in everything you do
Monitor and track customer feedback to help ensure proper levels of service are being provided
Serve as the primary point-of-contact for customer inquiries, feedback, and complaints, and work with staff and department leadership to modify employee performance to better meet the community's needs
Attend University-led informational sessions like SOAR, Admitted Student Day, and other related department interest sessions to provide program and service information to campus community members and their families
Explain policy, procedures, and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports
Identify service issues, safety related concerns, and areas of improvement, and make recommendations on how to better support our customers
Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
Advocate and promote transportation programs through your professional relationships and dealings with campus partners
Supervise all day-to-day operations, programs, and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services.
Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs.
Assist the Transportation Manager with monitoring the department's preventive maintenance program. Transfer vehicles to and from maintenance facilities and other locations as needed.
Review and address all submitted DVIRs (Driver Vehicle Inspection Reports) and Vehicle Usage Log sheets to help manage departmental vehicle needs and report vehicle defects to the Transportation.
Conduct routine vehicle inspections to audit your employees' inspections and to help ensure vehicle defects and issues are being properly reported
Find, collect, review, measure, transfer, and furnish data associated with Transportation services and report information to PaTS leadership to help guide program changes that may better serve the campus community
Create and maintain staff employee files, both personnel and disqualification (DQ) for CDL holders.
Create and maintain employee personnel files. Maintain employee DQ files that comply with federal regulations for DOT commercial drivers
Communicate with employees, peers, supervisors, and customers regarding program activities and updates
Plan, coordinate, and participate in quarterly safety meetings for employees, and share relevant information with teammates
Review and respond to emails and phone calls from coworkers and customers in a timely manner
Document customer eligibility information and ensure dates of eligibility correlate with member access to services and programs
Make recommendations on policies and procedures that would benefit the employees and customers of Parking and Transportation Services
Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs
Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist.
Monitor inventory of employees' equipment, supplies, and uniforms to help ensure they are properly equipped to support the department's programs and services
Monitor signage and advertisement materials promoting Transportation programs and services to ensure proper messaging is being communicated to the community. Report instances where materials should be updated or replaced

Other Work Responsibilities

Other duties as assigned by the Assistant Director of Transportation or their designee.

Departmental Preferred Experience, Skills, Training/Education

Supervisory experience
Customer service experience
Computer proficiency to support email, internet navigation, data input, record management, and experience using Microsoft and Google Suite products
Professional experience with campus transit and/or chartered ground transportation preferred
Experience in time-keeping programs

Necessary Licenses or Certifications

Valid, state-issued Commercial Driver License and Department of Transportation Medical Card ( REQUIRED )

Work Location

Parking and Transportation Services

Posting Information

Posting date: 06/18/2026
Closing date: 08/26/2026
Proposed Hire Date: 09/14/2026

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Contact Information for References

Optional Documents

Cover Letter / Letter of Interest

Posting Specific Questions

* How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting? (Open Ended Question)
* Do you have a Bachelors Degree or equivalent combination of training and experience?
- Yes - I have a Bachelor Degree or higher
- Yes - I have an Associates degree and at least two (2) years of experience related to position
- Yes - I have a High School Diploma/GED and at least four (4) years of experience related to position
- No
* Please describe your professional experience with campus transit and/or chartered ground transportation. (Open Ended Question)
* What experience do you have with email, internet navigation, data entry, record management, and the use of Microsoft Office and Google Workspace applications? Please describe your level of proficiency and provide examples. (Open Ended Question)
* Do you have experience with time-keeping programs; KRONOS, Web Time Entry, Humanity or other related systems? If so, please indicate which system(s) and your experience. (Open Ended Question)
* Describe your supervisory/leadership experience. (Open Ended Question)