Administrative Support Assistant (CYS) (Developmental) NF-02/03

U.S. Army MWR; Fort Drum (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Commissary privileges

Job summary

U.S. Army MWR at Fort Drum is seeking a Reception/Administrative Assistant for the Parent Outreach Services. The role handles front-desk duties, sign-in, data entry in CYMS, and general administrative support for day-to-day operations.

The position requires prior office experience, strong computer skills, and flexibility for irregular hours and travel as needed. Two-page resume requested and eligible U.S. citizens are considered.

Qualifications

• Experience in an office setting applying administrative and clerical procedures.
• Experience using Microsoft Office (Word, Excel, Outlook).
• Must have a two-page resume clearly demonstrating relevant experience and skills.
• Travel to on- and off-post locations may be required.

Responsibilities

• Receives children, youth, parents, and visitors in a courteous and professional manner and answers calls.
• Ensures proper sign-in and monitors departures by authorized individuals.
• Registers/terminates clients in the CYS program and tracks data in CYMS.
• Provides daily administrative support including mail, copies, briefs, and reports.
• Explains patron fees, waiting lists, enrollments, and coordinates hourly care reservations.

Skills

Office administration

Customer service

Microsoft Office

Communication

Tools

CYMS

Job description

Summary

This position is located at Parent Outreach Services, Fort Drum, New York.

Summary

This position is located at Parent Outreach Services, Fort Drum, New York.

Directorate of Family and Morale, Welfare and Recreation (FMWR), Child and Youth Services (CYS) Employee Childcare Fee:

• Available to MWR CYS Regular and FLEX (working a minimum of 15 hours).
• First Child: 100% childcare fee discount.
• Second and Subsequent Child: 25% childcare fee discount.

Incentives and Bonuses

• Incentives and bonuses will not be paid.

* Commissary privileges! See 'Additional Information.'

This job is open to

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation currently residing in the local commuting area (100 miles) of Ft. Drum.

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

NF-02 Qualifications

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).