Administrative Supervisor, Law Firm Operations

Smith Anderson Group; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Smith Anderson Group in Raleigh, NC seeks an Administrative Assistant Supervisor to lead administrative staff, manage workflow, and ensure service quality across the firm. This full-time non-exempt role emphasizes effective communication, training, and operational consistency.

The AA Supervisor oversees day-to-day admin operations, supports ongoing projects, and fosters strong collaboration with attorneys and management.

Qualifications

• Minimum seven years of administrative assistant experience, including supervisory or mentoring responsibilities.
• Strong written and verbal communication, professionalism, and credibility with attorneys and staff.
• Exceptional attention to detail and ability to ensure accurate work product and reporting.
• Proficient with core firm applications and related reporting systems.

Responsibilities

• Provide daily direction and support to administrative assistants in the group, coordinating workflow and prioritizing assignments.
• Monitor coverage and service quality to ensure timely, accurate support for attorneys.
• Answer questions, reinforce firm procedures, and identify training needs for staff.
• Assist with onboarding, mentoring, and promoting consistency in firm systems and client service expectations.
• Provide input to management on performance, workload distribution, and process improvements.
• Address routine issues promptly and escalate concerns to management as appropriate.
• Promote consistent application of firm policies, confidentiality obligations, and professional standards.
• Collaborate with attorneys and management to resolve workflow challenges and improve operations.
• Identify ways to improve processes, reporting, technology use, and training resources.

Skills

Administrative leadership

Work direction

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent related work experience

Tools

MS Office

FileSite

3E

Data Insights

Litera

Kofax

ShareFile

DocuSign

AI-enabled tools

Job description

Smith Anderson Group in Raleigh, NC seeks an Administrative Assistant Supervisor to lead administrative staff, manage workflow, and ensure service quality across the firm. This full-time non-exempt role emphasizes effective communication, training, and operational consistency.

The AA Supervisor oversees day-to-day admin operations, supports ongoing projects, and fosters strong collaboration with attorneys and management.