AA Supervisor

Smith Anderson Group; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Smith Anderson Group in Raleigh, NC seeks an Administrative Assistant Supervisor to lead administrative staff, manage workflow, and ensure service quality across the firm. This full-time non-exempt role emphasizes effective communication, training, and operational consistency.

The AA Supervisor oversees day-to-day admin operations, supports ongoing projects, and fosters strong collaboration with attorneys and management.

Qualifications

• Minimum seven years of administrative assistant experience, including supervisory or mentoring responsibilities.
• Strong written and verbal communication, professionalism, and credibility with attorneys and staff.
• Exceptional attention to detail and ability to ensure accurate work product and reporting.
• Proficient with core firm applications and related reporting systems.

Responsibilities

• Provide daily direction and support to administrative assistants in the group, coordinating workflow and prioritizing assignments.
• Monitor coverage and service quality to ensure timely, accurate support for attorneys.
• Answer questions, reinforce firm procedures, and identify training needs for staff.
• Assist with onboarding, mentoring, and promoting consistency in firm systems and client service expectations.
• Provide input to management on performance, workload distribution, and process improvements.
• Address routine issues promptly and escalate concerns to management as appropriate.
• Promote consistent application of firm policies, confidentiality obligations, and professional standards.
• Collaborate with attorneys and management to resolve workflow challenges and improve operations.
• Identify ways to improve processes, reporting, technology use, and training resources.

Skills

Administrative leadership

Work direction

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent related work experience

Tools

MS Office

FileSite

3E

Data Insights

Litera

Kofax

ShareFile

DocuSign

AI-enabled tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Raleigh, NC, Raleigh, NC, US

7 days ago Requisition ID: 1053

JOB TITLE : Administrative Assistant (AA) Supervisor

STATUS : Non Exempt

Type : Full Time

The Administrative Assistant (AA) Supervisor plays an important and multifaceted role within the law firm. This position supports workflow management, business procedures, service quality, workload coordination, operational consistency, and effective communication among administrative assistants, attorneys, management, and other firm personnel. The AA Supervisor must be able to objectively assess issues and identify appropriate solutions efficiently and effectively. In addition to continuing to provide administrative legal support to their assigned lawyer workgroup, the AA Supervisor oversees day-to-day administrative operations for their assigned group. This is an excellent opportunity for someone who excels at managing multiple projects and priorities, is proficient with current software and motivated to learn new applications, demonstrates strong attention to detail, and enjoys working in a professional environment.

Primary Responsibilities

• Provide daily direction, guidance, and support to administrative assistants in the assigned group, including coordinating workflow, balancing workloads, and prioritizing assignments.
• Monitor administrative coverage and service quality to help ensure attorneys receive timely, accurate, and consistent support.
• Serve as a resource for administrative assistants by answering process questions, reinforcing firm procedures, and identifying training or development needs.
• Assist with onboarding, training, and mentoring administrative assistants while promoting consistency in firm systems, procedures, document standards, and client service expectations.
• Provide objective input to management on administrative assistant performance, workload distribution, workflow concerns, and process improvement opportunities.
• Address routine workplace or workflow issues promptly and professionally, escalating employee relations, performance, attendance, conduct, or policy concerns to management as appropriate.
• Promote consistent application of firm policies, procedures, confidentiality obligations, professional standards, and administrative best practices.
• Collaborate with attorneys, management, and firm personnel to resolve workflow challenges, improve communication, and support effective administrative operations.
• Identify ways to improve administrative processes, reporting, technology use, training resources, and service delivery within the assigned group.
• Continue providing administrative legal support to assigned attorneys or workgroups as needed while balancing supervisory duties and operational priorities.

Qualifications

• Minimum of seven years of administrative assistant experience, including demonstrated experience providing work direction, training, mentoring, or supervisory support to administrative staff.
• Strong record of performance, sound judgment, professionalism, and credibility with attorneys, administrative assistants, management, and firm personnel.
• Exceptional written and verbal communication skills, including the ability to communicate expectations, provide constructive feedback, and address concerns professionally and objectively.
• Strong attention to detail and the ability to support accurate work product, consistent procedures, reliable reporting, and timely follow-through.
• Proficiency with core firm applications, including MS Office, FileSite, 3E, Data Insights, Litera, Kofax, ShareFile, DocuSign, AI-enabled tools, and related reporting systems.
• Ability to exercise sound professional judgment, discretion, and confidentiality when handling personnel, attorney, client, and firm information.
• Ability to assess issues objectively, gather relevant facts, consider different perspectives, and recommend practical, appropriate solutions.
• Demonstrated ability to balance competing priorities, coordinate deadlines, and support consistent client service in a fast-paced professional environment.
• Strong knowledge of administrative support functions, office procedures, document preparation, calendaring, workflow coordination, and legal client service standards.
• Ability to build and maintain productive working relationships with management, attorneys, administrative assistants, and other firm personnel.
• Demonstrated leadership through active participation in office initiatives, process improvements, training, or team-based projects.
• Professional composure and the ability to remain objective, solution-oriented, and effective when addressing workload, performance, or interpersonal concerns.

Education

• Bachelor's degree or equivalent related work experience