Administrative Specialist ON-CALL

Snapchat; Spokane (WA); On-site; USD 25,000 - 28,000; Part time

Job summary

SNAP is seeking an On-Call Administrative Specialist in Spokane, WA to provide administrative support across programs on a temporary, on-call basis. You will answer multi-line phones, greet visitors, perform data entry, and coordinate referrals to community partners.

Ideal candidates have strong communication and organizational skills, with 2+ years in clerical work, and familiarity with Microsoft Office, Salesforce, and Ignite.

Qualifications

• AA degree or HS Diploma with related clerical experience.
• Two years clerical/administrative experience preferred.
• Experience in social services or community programs a plus.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Greet visitors and provide general information and referrals.
• Handle filing, data entry, and recordkeeping tasks.
• Support scheduling, mail handling, and supply coordination.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Education

AA degree

HS Diploma

Tools

Salesforce

Ignite

Microsoft Office

Job description

WE'RE HIRING! JOIN THE SNAP TEAM!Position: On-Call Administrative Specialist Starting Pay: $18.02–$20.08/hour DOE Location: Spokane, WA Open Until FilledAre you organized, adaptable, and passionate about helping others? SNAP is looking for a dependable, customer-focused On-Call Administrative Specialist to support our programs and help connect individuals and families with essential community resources!If you thrive in a fast-paced environment, enjoy working with people, and want to make a difference in your community, we want to hear from you! Administrative and customer service experience Strong communication and organizational skills Ability to multitask and work as part of a teamReady to make an impact? APPLY TODAY!Position Summary: Provides administrative support on an on-call temporary basis for all of SNAP’s programs as needed, including reception, preparation of correspondence, filing, scanning, recordkeeping, clerical duties, data entry. Answers multi-line phones and makes appropriate referrals to other SNAP offices and community partners. Provides excellent customer service to both internal and external customers. Provides services to ensure smooth operation of administrative functions.Principle Duties and Responsibilities:Performs a variety of administrative and clerical duties, including but not limited to answering phones, transferring calls, greeting office visitors, filing, record keeping, and assembling packets of information and materials. Additional responsibilities include scheduling meeting spaces, creating referrals, scheduling appointments, updating household records, and scanning and organizing documents. Serves as a member of SNAP’s Resource Team and responds to requests for information by providing general program information and/or referrals to appropriate agencies.Assure accurate and timely up-to-date information is maintained in required databases. Completes assigned projects and performs related duties as needed or as situation dictates as well as looks for opportunities to keep busy; cleaning, offering help to others etc.Process outgoing and incoming mail and packages on a timely basis in consultation with Supervisor and Financial Controller ensure that funds are receipted and deposits are prepared and/or reconcile bookkeeping documents, maintain ledgers for receipt books.Help ensure administrative offices are clean and neat, including conference rooms, mail room, copy room, break room, and coffee areas. Report maintenance issues and supply issues to designated staff.May conduct office opening and/or closing activities, ensuring building security. Reports any security or maintenance issues to supervisor or building coordinator.Safety and Agency Emergency Preparedness logistical coordination for front desk area and office occupants. Be familiar with on-site safety program and representatives to ensure emergency response information is communicated and/or reported for the location.Work with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.Within the stated context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values.Provides excellent customer service at all times and helps foster a strong customer service culture across the agency.SNAP is an Equal Opportunity Employer committed to building a diverse and inclusive workforce.Requirements:Education and ExperienceRequired: AA degree acceptable in combination with two years of relevant experience in Business, general social services or related field and at least two years’ experience in a clerical position, preferably in a Business, social or financial service setting or a HS Diploma or equivalent and four years of experience with clerical and administrative work in a social service or related field.Preferred: Bachelor’s degree in business, social services or related field. Bilingual in Spanish, Russian, Marshallese preferred. Previous SNAP experience or knowledge of community services preferred.Knowledge, Skills, and AbilitiesAbility to empathize with and advocate for low-income households, and to maintain confidentiality with personal information.General office skills, including working with multi-line phone systems, computer operation, filing, ten-key machine and basic bookkeeping.Excellent writing, grammar, and punctuation skills with the ability to edit for accuracy and presentation.Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population.Computer proficiency with Microsoft Office Suite products, Salesforce and Ignite required, with aptitude and ability to learn related technical skills.Ability to follow directions and work effectively in an open, fast-paced, high-stress setting with frequent interruptions.Good planning, organization and critical thinking skills, including ability to prioritize and communicate questions and concerns.Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner.Work Environment/Physical Activities:Work is conducted in an office environment, in a front-desk location that can be highly stressful at times. Some lifting of office materials and deliveries may be required. May deal with difficult people, sometimes in crisis situations.The statements contained herein describe the scope of responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.