SNAP Outreach Associate

Central Pennsylvania Food Bank; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account/ Flexible Sp. A

Company Paid Life Insurance

Company Paid Disability

Job summary

Central Pennsylvania Food Bank in Harrisburg is seeking an experienced full-time SNAP Outreach Associate to provide compassionate, efficient SNAP application assistance and support services to neighbors in need. The role also promotes CPFB and the SNAP Helpline through partner agencies and community outreach.

Responsibilities include assisting with SNAP applications via COMPASS, coordinating referrals, and educating applicants on program rules, while maintaining confidentiality and accuracy in

Qualifications

• High school diploma or GED is required; college education and/or certifications are a plus.
• Experience in call centers or nonprofit customer service preferred.
• Familiarity with SNAP or government programs preferred.
• Multilingual abilities are a plus.

Responsibilities

• Assist SNAP Helpline calls and referrals from various sources.
• Screen and assist households applying for SNAP via COMPASS.
• Enter and update case details and outreach events in Salesforce.
• Provide applicants with other resources (2-1-1, WIC, LIHEAP, medical benefits, etc.).
• Explain program rules and enrollment process to help applicants advocate for benefits.
• Assist applicants uploading verifications via COMPASS.
• Track application status and perform follow-up as needed.
• Address client concerns during follow-ups.
• Adhere to protocols for application security and confidentiality.
• Participate in internal committees and workgroups as required.
• Occasionally assist with Food Bank events.
• Perform additional duties as assigned.

Skills

Call center experience

Customer service

SNAP familiarity

Multilingual

Spanish language

Education

High school diploma or GED

College education or certifications

Tools

Salesforce

COMPASS

Job description

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania! We are looking for an experienced full-time SNAP Outreach Associate to provide compassionate, efficient, and professional SNAP application assistance and support services to neighbors in need. This role also promotes the Central Pennsylvania Food Bank (CPFB) and SNAP Helpline through partner agency distributions, community outreach events, street outreach, etc..

Benefits:

• 1. Medical, Dental & Vision Insurance
• 2. Health Savings Account/ Flexible Spending Account
• 3. Company Paid Life Insurance
• 4. Company Paid Short-term Disability & Long-term Disability
• 5. 401k
• 6. Paid Time Off
• 7. 13 Paid Holidays
• 8. Employee Assistance Program

Job Accountabilities

• 1. Assist SNAP Outreach Team with SNAP Helpline calls and referrals from various sources.
• 2. Accurately screen and assist households in applying for SNAP benefits via COMPASS.
• 3. Enter and update case details and outreach events in Salesforce.
• 4. Provide applicants with other resources to meet their needs, such as other food bank programs, 2-1-1, WIC, LIHEAP, medical benefits, etc.
• 5. Educate and inform applicants of program rules, policies, and enrollment process to empower them to advocate for themselves to receive benefits.
• 6. Assist applicants with uploading verifications via COMPASS as needed.
• 7. Track status of submitted applications and follow-up as able and needed.
• 8. Address client concerns, questions, and/or problems during follow-ups.
• 9. Adhere to all outlined protocols regarding application security and confidentiality of information.
• 10. Participate in internal committees and workgroups as required.
• 11. Occasionally assist with Food Bank events.
• 12. Perform additional duties and tasks as assigned.

Other Duties:

• 1. In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
• 2. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

• Education: 1. High school diploma or GED required. College education and/or additional training and certifications are a plus. 2. Combination of education, experience, and/or training that provides the required knowledge and skills for the position.
• Experience: 1. Call center experience preferred. 2. One or more years’ customer service experience in a non-profit preferred. 3. Experience or familiarity with SNAP and/or other government assistance programs preferred. 4. Multilingual language a plus.

Knowledge, Skills, and Abilities:

• Passion for the CPFBs mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Spanish speaking preferred.
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Must be friendly, outgoing, and comfortable speaking to people.
• Must have a professional demeanor with the ability to work cooperatively across all levels of the organization.
• Must be detail-oriented with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.
• Must be reliable, with high integrity and strong work ethic.
• Exhibit strong verbal, written, analytical, presentation, planning, time management and organizational skills.
• Ability to write, edit and proofread correspondence and materials for accuracy and style.
• Exhibit strong interpersonal, problem solving, and administrative skills.
• Must be positive, cooperative, honest, and dependable.
• Ability to input and maintain accurate records, perform research and ability to compile data.
• Ability to be a creative thinker.
• Possess strong research skills and commitment to ongoing learning.
• Demonstrate ownership and accountability.
• Demonstrate a thorough knowledge of all aspects of department operation.
• Maintain required job knowledge, skills, and core professional competencies.
• Ability to provide a caring and supportive personality and relate well with others.
• Excellent and effective communication skills for interaction with partner agencies and people in need of food assistance.
• Ability to organize work, set priorities, exercise independent judgment and to demonstrate flexibility in balancing the needs of various programs and staff.
• Ability to travel and work independently and proactively in a range of settings.
• Detail oriented for maintaining program standards.