Homeless Outreach Coordinator

Snap-3; Spokane (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Snap-3 is seeking a full-time Outreach Coordinator in Spokane to manage daily homeless outreach across street and rural environments. The role includes serving as a primary contact for partners, conducting assessments, and ensuring precise data entry across databases.

Responsibilities emphasize safety, respect for client dignity, and collaboration with teams to connect clients with housing, benefits, and services. Travel up to 25% is required.

Qualifications

• Three years in homeless outreach or related field with clean driving record.
• High School diploma required; AA degree preferred with relevant experience.

Responsibilities

• Coordinate and schedule daily outreach in multiple settings.
• Serve as a primary contact for community partners and meetings.
• Perform accurate data entry across databases and track outreach.

Skills

Empathy

Communication

Assessment tools

Networking

Interpersonal skills

MS Office / databases

Education

High School

AA Degree (preferred)

Tools

Word processing

Spreadsheets

Databases

Job description

Job Details

• Job Location: Pacific - Spokane, WA 99201
• Position Type: Full Time
• Education Level: High School
• Salary Range: $22.04 - $34.33 Hourly
• Travel Percentage: Up to 25%
• Job Shift: Day
• Job Category: Nonprofit - Social Services

Position Summary

Coordinates and schedules daily homeless outreach activities across both street and rural environments. This role serves as a primary point of contact for community partners, conducts field based coordinated assessments, and represents the agency at regional provider meetings. The coordinator is also responsible for precise data entry, tracking outreach across multiple databases.

Principle Duties and Responsibilities

• Conducts regular outreach to unhoused and/or unsheltered community members, including street outreach, and rural outreach. Settings such as shelters, community courts, libraries, food banks, encampments, meal sites, treatment and recovery centers, and others as required.
• Conducts outreach in a manner that promotes safety, confidentiality, respect for client dignity, and upholds SNAP’s mission and values. Always maintains regular communication with supervisor while in the field.
• Empower participants to achieve economic and personal independence and self-sufficiency by providing case management services following assessment tools.
• Conducts homeless coordinated assessments and assists in determining eligibility for supportive housing activities.
• Completes housing inspections in alignment with habitability standards and requirements specific to each funding source.
• Ensure files on homeless clientele are accurate and updated, including data entry into multiple databases. Maintains required case and program records as required in an accurate and timely manner.
• Works collaboratively with other team members and providers to assure continuity of services.
• Assists households to access mainstream resources including public assistance, social security, food stamps, Medicaid, and employment services. Provide referrals if needed.
• Participates in activities such as coalitions, committees, and task force meetings to plan and develop resources to address community needs. Represents SNAP on appropriate community committees and boards and with the media as approved.
• Attends scheduled staff meetings and training.
• Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
• Within the context of the stated principal job duties, serve as an ambassador of SNAP’s mission and values.
• Completes assigned projects and performs related duties as assigned or as the situation dictates.
• Always provides excellent customer service as well as helps to grow the customer service culture within the agency.

Qualifications and Requirements

• Education and Experience
  • Required: Three years’ experience in homeless outreach, case management, social services or related field; or three years of progressively responsible experience in the social services field. Must have clean driving record and valid driver’s license.
  • Preferred: AA Degree with three years’ experience in homeless outreach, case management, social services, or related field.
• Knowledge, Skills, and Abilities
  • Ability to empathize with and advocate for individuals with diverse backgrounds and needs, including those from low-income households.
  • Demonstrated communication, life management and motivational skills to promote self-sufficiency rather than supporting dependence.
  • Ability to work with various assessment and planning tools.
  • Knowledge of local resources with the ability to network and link appropriate services together to meet individual and family needs.
  • Proficient in computer operations, including word processing, spreadsheets, and databases. Aptitude and ability to learn technical skills related to job duties.
  • Exceptional interpersonal skills with emphasis on effectively working in a team environment and with a diverse population.
  • Ability to communicate confidently, safely, and effectively with people in crisis situations.
• Training and Certifications
  • Housing First and Progressive Engagement models.
  • Bloodborne Pathogens training (annually).
  • Valid driver’s license, satisfactory driving record, personal vehicle and insurance for Agency business (mileage reimbursed).
• Work Environment/Physical Activities
  • Some work is sedentary, performed in a typical office environment. Incumbent will make visits to participants’ homes or living sites and may encounter unsanitary conditions and difficult people. Work does require local travel to offices, residents, and other buildings.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.