Administrative Specialist - Mail & Document Processing In-Office

Nelnet; Lincoln (NE); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401K with student loan repayment

Life and AD&D insurance

Employee assistance program

Employee stock purchase plan

Tuition reimbursement

Performance-based incentive pay

Short-term disability

Long-term disability

Wellness program

Job summary

Nelnet is hiring for an in-office Administrative Support role focused on document handling and data entry. You will process mail, route documents to the correct business line, and help maintain data integrity within loan servicing and originations systems.

The position requires 2 years of customer service or general office experience, and familiarity with Microsoft Office. This role offers comprehensive benefits and a stable, people-centric workplace in Lincoln, NE.

Qualifications

• Associate’s degree preferred.
• 2 years customer service experience, general office experience, or Data Entry preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

Responsibilities

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Perform quality control functions.
• Update information on accounts in the Loan Servicing and/or Originations systems.
• Perform the following tasks with Incoming Mail and Emails; Open, Sort, Scan, and route to the correct business line.
• Perform other routine in office tasks to help support other team members.
• Responsible for manually tracking tasks assigned.

Skills

Service Excellence

Oral communications

Written communications

Teamwork

Accuracy/Attention to Detail

MS Office

Business Math

Problem Solving

Managing Multiple Priorities

Self-Motivated

Education

Associate’s degree preferred

Tools

Microsoft Office

Loan Servicing systems

Originations systems

Job description

Nelnet is hiring for an in-office Administrative Support role focused on document handling and data entry. You will process mail, route documents to the correct business line, and help maintain data integrity within loan servicing and originations systems.

The position requires 2 years of customer service or general office experience, and familiarity with Microsoft Office. This role offers comprehensive benefits and a stable, people-centric workplace in Lincoln, NE.