Representative II - Document Services

Nelnet; Lincoln (NE); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401K with student loan repayment

Life and AD&D insurance

Employee assistance program

Employee stock purchase plan

Tuition reimbursement

Performance-based incentive pay

Short-term disability

Long-term disability

Wellness program

Job summary

Nelnet is hiring for an in-office Administrative Support role focused on document handling and data entry. You will process mail, route documents to the correct business line, and help maintain data integrity within loan servicing and originations systems.

The position requires 2 years of customer service or general office experience, and familiarity with Microsoft Office. This role offers comprehensive benefits and a stable, people-centric workplace in Lincoln, NE.

Qualifications

• Associate’s degree preferred.
• 2 years customer service experience, general office experience, or Data Entry preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

Responsibilities

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Perform quality control functions.
• Update information on accounts in the Loan Servicing and/or Originations systems.
• Perform the following tasks with Incoming Mail and Emails; Open, Sort, Scan, and route to the correct business line.
• Perform other routine in office tasks to help support other team members.
• Responsible for manually tracking tasks assigned.

Skills

Service Excellence

Oral communications

Written communications

Teamwork

Accuracy/Attention to Detail

MS Office

Business Math

Problem Solving

Managing Multiple Priorities

Self-Motivated

Education

Associate’s degree preferred

Tools

Microsoft Office

Loan Servicing systems

Originations systems

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Provide administrative support related to document services through general office clerical and typing duties in fast paced work environment.

Maintain compliance standards through the review and completion of various tasks.

Requires the flexibility to move between processing incoming mail and routing documents to the correct business line.

Helps assist the team with special projects as needed.

• Due to the nature of the work, this position is a fully IN OFFICE position, working in the Nelnet Center office building**

JOB RESPONSIBILITIES

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Ensure integrity of data and information.
• Perform quality control functions.
• Update information on accounts in the Loan Servicing and/or Originations systems.
• Perform the following tasks with Incoming Mail and Emails; Open, Sort, Scan, and route to the correct business line.
• Perform other routine in office tasks to help support other team members.
• Responsible for manually tracking tasks assigned.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance

• Must reside in the United States and be a United States citizen
• This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information
• Must not be delinquent or in default with any federal debt
• Final suitability determination is the sole discretion of the Department of Education

Starting pay for this role is $16.50/hour

EDUCATION

Associate’s degree preferred.

EXPERIENCE

• 2 years customer service experience, general office experience, or Data Entry preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.
• Basic understanding of Microsoft applications.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES

• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
• Self-Motivated and strong work ethic

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring