General Statement

Montana Association of Student Financial Aid Administrators; Havre (MT); On-site; USD 38,000 - 46,000; Full time

Job summary

Montana Association of Student Financial Aid Administrators seeks a position to guide prospective and current financial aid applicants, interpret university, state, and federal rules, and provide basic financial literacy education. The role includes inputting data, assisting with FAFSA documentation, and offering front-desk support.

The candidate will liaise with prospective students, coordinate campus visits, and participate in orientation activities.

Qualifications

• Associate Degree in Business, Education, or related field; OR significant work experience in customer relations, in business, in finance or banking, or in higher education offices.
• Demonstrated experience working with students in an education setting.
• Demonstrated financial literacy skills (budgeting, career earnings, loans).
• Demonstrated experience working in higher education.
• Computer experience including Microsoft Office.
• Demonstrated experience in handling sensitive and confidential situations and information.
• Demonstrated ability to work independently.

Responsibilities

• Provide guidance to prospective and current students on aid differences and requirements; assist with FAFSA documentation and related processes.
• Serve as liaison to prospective students, meeting with them, parents, and school groups.
• Advise students using NSLDS data; provide entrance and exit counseling to loan borrowers; prepare exit packets.
• Support New Student Orientation and Registration Day with information and missing requirements.
• Assist in coordination of New/Continuing Student Scholarship applications and Scholarship Ceremony.
• Record and input scholarships on student accounts and assist with offer letters; verify scholarship eligibility for Merit/Chancellor and other MSUN scholarships.
• Maintain Financial Aid Live Support Chat, webpage, forms, and publications; handle phone inquiries and front desk backup.
• Provide support on procedures for Specialist II; contribute to general customer service in Student Central; participate in university committees as appropriate; perform other duties as assigned.

Skills

Customer relations

Financial literacy

Microsoft Office

Independent work

Education

Associate Degree or equivalent

Job description

Montana Association of Student Financial Aid Administrators

General Statement - The major purpose of this position is to provide guidance to prospective and current financial aid applicants in order to help them understand aid differences and requirements and also determine the best type(s) of aid available to them. Must be able to interpret university, state and federal rules and regulations. This position also provides guidance to prospective and current students on basic financial literacy concepts. Additionally, some data input and other tasks as assigned.

Duties and Responsibilities

• Responsible for providing guidance to prospective and current students in order to help them understand aid differences and requirements; basic financial literacy concepts and provides technical support/assistance with the FAFSA applications including other necessary documentation that may be required.
• Serves as Client/Outside Agency Liaison meeting and counseling with prospective students providing information on Financial Aid procedures. Responsible for Campus Visits to students, parents, and school groups.
• Be familiarized and utilize the National Student Loan Database System (NSLDS) to advise students about their current loan debt. Provide Entrance and Exit Counseling to loan borrowers. Prepare exit packets to all withdrawing students (official and unofficial withdrawals), low enrollment, and graduating students.
• Participates in New Student Orientation and Registration Day providing incoming freshman with the important and appropriate information for each student notifying them of missing requirements and offer letter information.
• Participates and assists in coordination of the New/Continuing Student Scholarship application process and the Scholarship Ceremony.
• Record and input scholarships on student’s accounts as well as other data input as needed for the office. Process financial aid forms and assist in the offer letter process. Ensure scholarship eligibility for the Merit Scholarship and Chancellor Scholarship as well as other MSUN Scholarships.
• Maintain and manage Financial Aid Live Support Chat, Financial Aid webpage, forms and publications such as Consumer Information for prospective and current students. Answer phones, order supplies for the office and backup the front desk duties as needed.
• Responsible for providing support on procedures and processes for Specialist II as needed.
  List any secondary duties assigned to this position:
  1. Contribute to general customer service in Student Central
  2. Serve on university committees as appropriate.
  3. Perform other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

• Associate Degree in Business, Education, or related field; OR significant work experience in customer relations, in business, in finance or banking, or in higher education offices.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Demonstrated experience working with students in an education setting.
• Demonstrated financial literacy skills (budgeting, career earnings, loans).
• Demonstrated experience working in higher education.
• Computer experience including Microsoft Office.
• Demonstrated experience in handling sensitive and confidential situations and information.
• Demonstrated ability to work independently.

Physical Demands

• Ability to work with or without reasonable accommodations in a typical office environment
• Ability to lift up to 30 pounds.