ADMINISTRATIVE SPECIALIST II (Non-Custodial Parent Employment Program Case Manager)

JobAps; Cumberland, Northern (MD, KY); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Subsidized health benefits

Dental coverage option

Life insurance option

Paid leave accrual

Job summary

Maryland Department of Human Services seeks a program support specialist to assist parents through referrals, focusing on reducing barriers to employment and ensuring court and agency referrals lead to sustainable employment.

The role involves direct service delivery, data reporting, and collaborating with local stakeholders to support the Non-Custodial Employment Program and Parents as Partners. Prior experience in case management and customer service is valued.

Qualifications

• Minimum high school diploma or equivalent requirement.
• One year of administrative, clerical, or staff support experience.
• Military substitution options allowed for the required experience.

Responsibilities

• Provide direct services and referrals to facilitate job readiness and employment development.
• Complete required program reporting and documentation in official systems.
• Identify referrals for the Non-Custodial Employment Program and Parents as Partners through local legal and community channels.
• Develop and maintain partnerships with community organizations and employers to support service delivery.
• Manage program budget and timelines to ensure funding renewal and service delivery.

Skills

Customer service

Case management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Windows

Google applications

Job description

GRADE

11

LOCATION OF POSITION

• Maryland Department of Human Services
• Allegany County Department of Social Services-Child Support Unit
• 1 Frederick Street
• Cumberland, MD 21502

Main Purpose of Job

The position will serve parents through referrals from child support court, agency staff, and other partnering agencies with the purpose of providing case management to enrolled individuals to reduce barriers preventing employment so that employment can be obtained and compliance with support met.

POSITION DUTIES

• Provide direct services, community resource linkages, and appropriate referrals to facilitate skill-building of parents/program participants in the areas of job readiness, employment development, assessment and barrier removal.
• Complete all required program reporting and documentation requirements and appropriate systems.
• Locate and/or accept appropriate referrals for the Non-Custodial Employment Program and Parents as Partners via local legal community, Child Support court hearings, and other Departmental units, and community organizations.
• Develops and maintains relationships with community organizations, Departmental staff, local employers, and other service providers in order to facilitate the Non-Custodial Employment Program and Parents as Partners service delivery.
• Manage program budget and timelines in a manner conducive to service delivery and renewal of program funding.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Notes: 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year of experience with Microsoft Word, Excel, Windows, and Google applications.
• One year of experience in case management.
• One year of experience providing customer service.

Selection Plan

If you are in State service and is a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

LIMITATIONS ON SELECTION

• Must be willing to work in Allegany County.

SPECIAL REQUIREMENTS

• Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

BENEFITS

• Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
• As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled.
• The State of Maryland will subsidize the remaining 75% of the cost for these benefits.
• You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
• Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

We are committed to equal opportunity

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We that our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply.