ADMINISTRATIVE SPECIALIST II-Contractual Work Activity Coordinator/ Family Navigator

State of Maryland; Maryland; On-site; USD 42,000 - 65,000; Full time

Job summary

Maryland Department of Human Services seeks a Work Activity Coordinator to analyze customer data, plans, and goals to support participation in activities and overcome barriers. You will enter and audit data across WORKS and E&E systems to ensure cross-system accuracy.

The role includes coordinating training opportunities, securing resources, and conducting regular check-ins in office and community settings to build trust and track progress.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of administrative staff, clerical, or secretarial work.

Responsibilities

• Conduct comprehensive assessments to identify participant needs and develop individualized employment plans.
• Develop employment pipelines by cultivating partnerships with employers.
• Maintain participant records and ensure real-time entry of attendance and employment results into E&E and WORKS.
• Build relationships with internal teams, community partners, and program participants through clear communication and customer service.

Skills

Data analysis

Customer service

Communication

Administrative support

Records management

Education

High school diploma

Tools

Microsoft Office

Google Sheets

E&E system

WORKS system

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is contractual position.

GRADE

STD0011

LOCATION OF POSITION

Maryland Department of Human Services

Calvert County DSS

200 Duke Street

Prince Frederick, MD 20678

Main Purpose of Job

The primary purpose of this position is to analyze customer data, work plans, and employment goals to ensure participation in required activities and help individuals overcome employment barriers. The Work Activity Coordinator places customers into job-readiness and employment initiatives while entering, monitoring, and auditing data across the WORKS and E&E (Eligibility & Enrollment) systems to maintain cross-system accuracy. Additionally, the incumbent supports customers throughout the employment process by securing necessary resources, identifying relevant training and career opportunities, and conducting regular check-ins in both office and community settings to track progress and build trust.

POSITION DUTIES

• Conduct comprehensive assessments to identify participant needs and develop individualized employment plans.
• Develop and expand employment pipelines by cultivating strategic partnerships with employers that prioritize inclusive hiring practices.
• Maintain accurate participant records, progress notes, and outcome data, ensuring real-time entry of attendance and employment results into E&E and WORKS to ensure cross-system data integrity.
• Proven track record of cultivating positive relationships with internal teams, community partners, and program participants through clear communication and high-impact customer service.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

• One year of experience tracking expenditures using Microsoft Office and Google Sheets, alongside extracting case data from E&E and WORKS to develop, prepare, and present comprehensive reports.
• One year of experience engaging participants in co-creating and executing tailored employment plans designed to build job readiness and support career goals.
• One year of experience building strategic relationships with community stakeholders to expand resources, coordinate funding, and eliminate barriers to success for program participants.

LIMITATIONS ON SELECTION

Recruitment is limited to candidates willing to work in Calvert County, MD.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.