Administrative Specialist II / 61057258

State of South Carolina; South Carolina; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision

15 days annual leave

15 days sick leave

13 holidays

Parental Leave

State Retirement Plan

Job summary

South Carolina Department of Social Services is seeking an Administrative Specialist II to perform advanced clerical and typing duties, manage registrations for FI and SNAP, and route intake matters. The role includes switchboard duties, door-to-desk customer service, and comprehensive file management within the SCOSA system.

The position requires a high school diploma and clerical experience, with an associate degree preferred.

Qualifications

• High School Diploma with two years of clerical experience required.
• Associate degree in secretarial science or related field preferred; Bachelor's may substitute.
• Valid driver's license and access to a vehicle required.
• Certified transcripts may be required upon offer.

Responsibilities

• Perform advanced clerical and typing duties with discretion.
• Receive and register FI and SNAP applications; assign caseworkers.
• Operate switchboard and route calls; maintain intake folders.
• Provide clerical support for Economic and Family Services; process mail.
• Order supplies; manage files; purge closed records per policy.
• Protect PII and safeguard agency networks and data.
• Assist with disaster management and emergency responses.
• Deliver customer service to clients and staff.

Skills

Clerical tasks

Typing

Switchboard operation

Customer service

Records management

PII protection

Education

High School Diploma

Associate Degree

Bachelor's degree substitution

Tools

SCOSA system

Copiers

Fax machine

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Administrative Specialist II performs a variety of advanced clerical and typing duties. Exercises judgment and discretion in various duties performed for the agency.

• Receives clients applying for FI and SNAP benefits, explains services and registers applications, assigns caseworkers and scans registered applications in SCOSA.

• Serves as switchboard operator of the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.

• Greets customers at the reception desk, discerns customers’ needs and routes them to designated program/caseworker either directly or via tracking sheet through client registration. Copies documents for clients and scans into the SCOSA system to appropriate caseworker.

• Performs clerical support for Economic Services and Family Services to include: application packets, appointment letters, transfer in and out cases, prepares alert changes, processes MR's and scans into SCOSA, completes time studies, issues bus tickets, researches via computer County Government records for child support, real property and vehicle information.

• Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders in SCOSA, and prepares outgoing and courier mail daily.

• Orders supplies weekly for the clerical unit, submits faxes, replenishes copiers and network printers with toner, paper and envelopes. Responds to quality control requests, assists the supervisor as needed and performs other related duties as required.

• Responsible for filing incoming case files on file shelves, pulling outgoing files as requested, maintaining separation of case files by program, and purging closed case files as required for destruction and archives.

• To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• Performs emergency disaster management services to include American Red Cross sheltering and Disaster Snap duties; performs other related duties as required.

• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as an integral requirement.

A High School Diploma and two (2) years of clerical experience.

An Associate Degree in secretarial science or a related field.

A Bachelor's Degree may be substituted for the required program experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Williamsburg County