IT Services Specialist III / 61108749

State of South Carolina; Columbia (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long Term Disability

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

The State of South Carolina, Department of Social Services, seeks an IT Services Specialist III for technical expertise, training, and infrastructure support across state and county offices. The role includes LAN/WAN, hardware/software, data backups, and 24/7 after-hours support.

Minimum qualifications include a High School Diploma with related experience; an Associate Degree or higher may substitute for experience. A valid driver's license and field work availability are required.

Qualifications

• High School Diploma and experience in office automation, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.
• An Associate Degree or higher in a related field may substitute for required work experience.

Responsibilities

• Provides technical expertise, training, infrastructure support, and consulting to all DSS users in state office and county offices statewide.
• Acts as Site Engineer for DSS automated applications and supports LAN/WAN, equipment installation, and inventory tracking.
• Serves as the primary contact for user problems and documents or directs resolutions.
• Provides after-hours weekend support for 24/7 program staff.
• Participates in evaluating equipment and software and recommends technical solutions to meet user needs.

Education

High School Diploma

Associate Degree or higher in a related field

Job description

SPECIAL NOTICE: This is a Temporary Grant position.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The IT Services Specialist III provides technical expertise, training, infrastructure support, and consulting to all DSS users In both the state office and all county offices statewide. Types of support include wide area network functions, local area network functions, office automation and personal computer hardware and software, telecommunications, mission critical application support, data backup, recovery and troubleshooting. Will serve in a rotation for after hours and weekend support of Agency staff deployed for approved 24/7 programs.

• Serves as Site Engineer for all DSS automated applications. Assignment includes support of all aspects of the local area networks. Arranges, oversees and/or performs equipment and software installation. Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development. Ensures end user devices are updated and tracked in inventory system.

• Serves as key contact for user problems in above areas. Analyzes problems and resolves or documents and forwards to appropriate technical or project staff for resolution.

• Serves in a staff rotation to provide evening and weekend support for Agency staff working in program areas that have been approved and designated for 24/7 work E cycles.

• Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the E technical environment. Conducts post-installation studies and evaluations for the regions.

• To ensure that personal identifying information (PU) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by E safeguarding systems, equipment and data.

• Performs other duties as required.

A High School Diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.

An Associate Degree or higher in a related field may be substituted for the required work experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Technology Services / Richland County