Child Support Services Customer Support Specialist / 61014952

State of South Carolina; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

The State of South Carolina Department of Social Services is seeking a Child Support Services support specialist to perform administrative duties for the Employment Services Unit and to input data into the State Directory of New Hires. You will serve as a liaison for the State Disbursement Unit and help troubleshoot New Hire Reporting issues.

This role requires a high school diploma and at least one year of computer system support experience; an Associate degree or higher may substitute for

Qualifications

• High School Diploma and 1 year of experience in computer system support.
• Associate Degree or higher in computer science or related field may substitute for required work experience.

Responsibilities

• Performs general administrative duties for the Employment Services Unit in the Child Support Services Division.
• Keys new hire data into State Directory of New Hires.
• Acts as liaison for the State Disbursement Unit in customer service.
• Troubleshoots user issues for the New Hire Reporting Program.
• Protects PIIs and safeguards agency networks and data during interactions with clients and colleagues.
• Performs Red Cross shelter duties or other emergency shelter tasks as directed.
• Performs related duties as required.

Education

High School Diploma + 1 year computer system support

Associate degree or higher in computer science or related field

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Child Support Services Customer Support Specialist performs general administrative duties for the Employment Services Unit in the Child Support Services Division.
• Keys new hire data into State Directory of New Hires.
• Performs customer service duties as liaison for the State Disbursement Unit.
• Troubleshoots user issues for New Hire Reporting Program.
• Performs job delivery and/or performance of appropriate customer service delivery to clients, the public, and co-workers as an integral requirement. To ensure that personal identifying information (PII) Is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.
• Performs Red Cross shelter duly or other emergency shelter duty/services as directed.
• Performs related duties as required.

A High School Diploma and one (1) year of experience in computer system support.

An Associate Degree or higher in computer science or related field of study may be substituted for required work experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County