Administrative Specialist II

gsu; Alpharetta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plan

Job summary

Georgia State University is seeking a Dual Enrollment Administrative Specialist (Administrative) within Enrollment Services at the Alpharetta campus. You will join a team managing a population of dual enrollment students and support recruitment, admissions, and funding processes.

Responsibilities include coordinating records across terms, communicating with students and school partners, and ensuring accurate data in Banner, Navigate, and Slate.

Qualifications

• Bachelor’s degree and two years of related experience are required.
• Experience with dual enrollment or higher education onboarding is a plus.
• Strong data entry, verification, and reporting skills are essential.

Responsibilities

• Coordinate dual enrollment records from admissions through registration.
• Use Banner, Navigate and Slate to track registrations and finances across terms.
• Communicate with students, parents, and high school counselors via phone and email.
• Explain policies and resolve issues for dual enrollment participants.
• Monitor course offerings and align offerings with term demands.

Skills

Customer service

Data entry

Communication

Education

Bachelor’s degree

Tools

Banner

Navigate

Slate

Job description

Dual Enrollment Administrative Specialist, Administrative

Student Success

Enrollment Services

These are exciting times at the Department of Enrollment Services. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

We are seeking Administrative Specialist II to join the already awesome team taking the department to the next level of excellence!

WHAT MAKESThe Department of Enrollment ServicesA GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Georgia State University Dual Enrollment provides the opportunity for high school juniors and seniors to enroll part-time or full-time to earn both high school and college credits. Participation is permitted during the normal fall, spring and summer semesters of the college school year.

The Dual Enrollment Administrative Specialist will join a team responsible for the coordination and management of the Dual Enrollment population at Georgia State University, with an average population of over 2,000 students per year.

The Dual Enrollment Administrative Specialist will assist students and parents through recruitment, admissions and funding application processes, orientation, and registration. This position will also assist in communication with high school administrators and guidance departments to ensure seamless communication between Georgia State University and our senior high school partners.

Essential position responsibilities include, but are not limited to, the following:

• Review and manage a select population of dual enrollment records from admissions through registration and across multiple terms ensuring equal distribution of the dual enrollment population

• Utilize University technologies to compile, enter and verify data for all incoming dual enrollment students within the Banner and *Navigate platforms to keep an accurate record of registration and approved courses. The position will also monitor financial approvals through various reports within Slate and through the Georgia Student Finance Commission.

• Educate external customers on dual enrollment policies as well as troubleshoot issues as needed. Provide extensive communication to dual enrollment students, parents, and school counselors via phone and email, conveying information in a professional manner with clarity, accuracy, and a strong emphasis on customer service.

• Apply strong troubleshooting and conflict resolution skills when needed and exercise judgment in making decisions and interpreting Office, University and Board of Regents policies relevant to Dual Enrollment within the Office of Student Success.

• Utilize various technologies in tracking course offerings and course demand based on the needs of our dual enrollment students each term, ensuring the university is offering the appropriate number of courses as well as appropriate dates and times

Salary $43,100 with benefits

Alpharetta Campus **Occasional work at Atlanta campus**

Schedule: Monday - Friday | 8:30 AM - 5:15 PM in office

Minimum Requirements:

• Bachelor’s degree and two years of related experience, or a combination of education and experience.

To be fully considered for this position, all applicants must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter (optional)
• 3 Professional references

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