Customer Services Specialist II

Georgia State University; Atlanta (GA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Tuition assistance

Excellent benefits

Award-winning university

Job summary

Georgia State University is seeking a Customer Service Specialist II to provide front-line support for students, faculty, staff, and visitors at the Atlanta Campus. You will handle information requests, coordinate front desk operations, and assist with student processes while maintaining confidentiality and accuracy of records.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required with at least two years of customer service or office experience.
• Experience in higher education or student services is a plus.
• Proficiency with office equipment and record-keeping.

Responsibilities

• Serve as primary contact for students, staff, and visitors.
• Provide information on policies, forms, and campus resources.
• Coordinate phone communications and front desk operations.
• Maintain office supply inventory and manage scheduling.
• Ensure confidentiality of student records.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Office administration

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Customer Service Specialist II

We are seeking to recruit multiple Customer Services Specialist II positions to provide exceptional front-line customer service and administrative support to students, faculty, staff, and visitors. The Customer Services Specialist II serves as a key member of the University Advisement Center team and plays a critical role in supporting student success by coordinating office operations, managing communications, assisting with student processes, and contributing to a welcoming, efficient, and student-centered environment. A successful candidate for this position must demonstrate strong customer service skills, attention to detail, organizational abilities, and the capacity to effectively manage multiple priorities in a fast‑paced environment.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE?

Would you be interested in attending an award-winning research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University, we emphasize work‑life balance. With excellent benefits, competitive pay, and an exciting location, Georgia State University could be the place for you.

Benefits

• Paid Leave Time
• Comprehensive Health, Dental, and Vision Insurance Coverage
• 403(b) and Pension Plans

And that's not all; visit our benefits page at: http://www.gsu.edu/hr/benefits/index.html

What you will do

• Serve as the primary point of contact for students, faculty, staff, parents, and visitors seeking information and assistance.
• Provide information regarding university policies, procedures, academic forms, advisement services, and campus resources.
• Coordinate incoming and outgoing phone communications and respond to general inquiries.
• Schedule appointments and assist with front desk operations for advising staff.
• Maintain office supply inventory and coordinate purchasing requests as needed.
• Coordinate conference room usage and maintain shared office spaces.
• Ensure accuracy and confidentiality of student records in accordance with university policies.
• Collaborate with UAC staff and university partners to improve operational efficiency and service delivery.
• Perform other related duties as assigned.

Minimum Requirements

• High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Hiring Requirements

• Experience working in higher education, student affairs, enrollment management, academic advising, or other student‑facing environments.
• Experience providing customer service in a fast‑paced office setting.
• Experience supervising student workers, temporary staff, or volunteers.
• Experience coordinating schedules, maintaining records, and preparing reports.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Experience working with student information systems, appointment scheduling platforms, or related technologies.
• Excellent oral and written communication skills.
• Strong organizational, problem‑solving, and interpersonal skills.
• Demonstrated ability to follow up on issues through resolution while maintaining a high level of customer service.

Key Details

• College/Business Unit: Enrollment Management
• Department: University Advisement Center
• Location: Atlanta Campus
• Shift: M-F, 8:30AM-5:15PM
• Salary: $35,600
• Pay Grade: 14
• FLSA Status: Non‑Exempt
• Job Type: Full Time (Benefits Eligible)
• Job Posting: 09/29/26, 8:08:18 PM
• Closing Date: 10/14/26, 3:59:00 AM

Georgia State University Values

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi‑campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Updates

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Additional Discrimination Notice

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.