Administrative Specialist I

North Carolina; Raleigh (NC); On-site; USD 37,000 - 42,000; Full time

Job summary

The State of North Carolina seeks an Administrative Specialist I to support the Department of the Secretary of State. This entry-level role involves assisting with business registrations and providing customer support through various communication methods, ensuring accurate information delivery to the public.

Benefits

Health insurance

Twelve paid holidays

Generous vacation and sick leave

Qualifications

• High school diploma or equivalent with two years of related experience.
• Requires customer service experience in a call center.

Responsibilities

• Providing information for business registration and annual report filings.
• Determining name availability for new companies and processing custom document orders.
• Providing technical and statutory information for various programs.

Skills

Customer service experience

Excellent communication skills

Managing multiple tasks

Computer proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Description of Work

~RECRUITMENT RANGE: $37,782 - $41,942/NC08~

The North Carolina Department of the Secretary of State is the heartbeat of the business community promoting economic growth and protecting the public from financial harm. The Department works with business, banking and legal communities to strengthen our state's economy with a state-of-the-art system of reliable business and governmental records. We also safeguard individuals and businesses against fraud.

DESCRIPTION OF WORK: This position is located in the Registration Services phone unit of the Secretary of State's office. The duties and responsibilities of this position include providing information for business registration and annual report filings; determining name availability for new companies, processing custom document orders, provide information for Notary Public Commissioning, Uniform Commercial Code and Federal Tax Liens filings. Technical and statutory information on filing procedures for the programs listed above is provided by this position. The majority of the service is provided to customers by telephone and the remainder is provided through e-mail, voice mail and written correspondence.

Knowledge, Skills And Abilities / Competencies

Each applicant must possess the following skills and abilities and must be reflected in work experience:

• Customer service experience in a call center.
• Excellent communication skills, i.e. drafting memos, receptionist.
• Experience in managing multiple tasks.
• Communicating statutory requirements, such as communicating laws and regulations applicable to business filing, notary public, and uniform commercial code.
• Computer proficient with Microsoft Office (MS Word, Excel, etc.), and other Windows-based applications, and data entry skills.
• Ability to work independently and without direct supervision.
  
  

Management Preferences

• Applicant has the ability to speak and interpret Spanish.
  
  

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

To apply for this position, please click the "Apply" link on the Government Jobs website or visit Job Opportunities with the Secretary of State to complete an online application.

Applications that include "see attached" or rely solely on resumes instead of completing the formal application's education and work experience sections will be considered incomplete and ineligible for consideration for the vacancy. Unless explicitly requested in the vacancy announcement (e.g., transcripts, proof of licensure or certification), all attachments are considered optional and will not be reviewed during the initial screening to assess the applicant's eligibility for the vacancy.

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with their application.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if currently serving as a member of the NC National Guard in good standing. If you are a former member of the NC National Guard with a service tenure of at least 6 years and an honorable discharge, please attach either a DD256 or NGB 22.

The North Carolina Department of the Secretary of State is committed to Equal Opportunity Employment and employs the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified candidates. The actual salary will be determined based on relevant competencies, knowledge, skills, and abilities, as well as considerations for internal equity and budgetary considerations pertinent to the advertised position.

State Employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than their current position.

The State of North Carolina offers health insurance, twelve paid holidays, one personal observance leave day, generous vacation and sick leave accrual, dental and vision coverage, and additional insurance options, along with retirement benefits. Detailed information about our benefits can be found at NC OSHR: Benefits.

If you are having technical issues submitting your application, please call the NC Office of State Human Resources at 984-236-0800.

For Further Information, Please Contact

Tameka M. Gentry, ASSISTANT HR DIRECTOR

North Carolina Secretary of State

Human Resources | Old Revenue Building

2 S. Salisbury Street | Raleigh, NC 27601

Phone: [phone] | Fax: [phone]

Email: [e-mail]

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

Do you have call center experience? If so, please explain in detail your experience and how many years.

02

As an example of customer service, how would you handle the following? "A customer calls at 4:55 p.m. wanting information you can only find in your computer. You have already powered your computer off preparing to close the office for the day."

• Ask them to call back in the morning and you would be happy to assist them at that time.
• Take their name, phone number, the information they requested, let them know that you would find what they need and call them in the morning.
• Give them the number to another individual who you know has a later shift and can definitely help them immediately.
• Power your computer back up. Get them the information they need. Power it back down. Close up the office and go home.
  
  

03

Which of the following best describes your level of experience with customer service by phone and/or in person with diverse customer base?

• None
• Limited – Less than Two Years
• Intermediate – Two to Five Years
• Advanced – More than Five Years
  
  

04

Do you have experience with business registration filings submitted to the NC Secretary of State? If so, what filings are you familiar with?

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Government Administration

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