Program Technician II - Interim

State of Vermont; Waterbury (VT); Hybrid; USD 45,000 - 55,000; Full time

Job summary

State of Vermont's Department of Vermont Health Access is seeking a Program Technician II - Interim to support program administration processes and records management in a busy office environment.

The role requires building on prior Vermont state experience, strong organizational skills, and the ability to handle data entry, scheduling, and customer service tasks while maintaining confidentiality and accuracy in a hybrid work setting.

Qualifications

• Two years or more of college coursework OR an associate's degree plus two years in program administration.
• High school diploma with three years in program administration.
• One year as Program Technician I with the State of Vermont.

Skills

Administrative work

Data entry

Customer service

Communication

Scheduling meetings

Education

Associate's degree or higher

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Have the work/life balance you need with a Monday-Friday schedule and a supportive hybrid work environment. 12 paid state holidays, in addition to a robust benefits package.

Mission

The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, And Inclusion

As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State

Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Telework

The Department of Vermont Health Access (DVHA) supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit.

Who May Apply

This position, Program Technician II - Interim (Job Requisition #55580), is open to all State employees and external applicants.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

• Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• One (1) year or more of experience as a Program Technician I with the State of Vermont.

Preferred Qualifications

• Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience of administrative work in an office setting, such as complex data entry and data retrieval from multiple systems, customer service, triaging phone calls, taking minutes, and scheduling meetings. Effective written and oral communication. Microsoft knowledge.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.