Administrative Services Technician IV

State of Vermont; Rutland (VT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

12 holidays + leave

Health, dental, vision insurance

Pension plan

Parental leave

Supportive team environment

Job summary

The State of Vermont is seeking an Administrative Services Technician IV to deliver quality customer service in the Rutland district office and support daily administrative tasks.

As an entry-level role, it offers growth opportunities within the Economic Services Division, with a comprehensive benefits package including health/dental/vision, a pension, paid holidays, and parental leave, in a team-focused environment.

Qualifications

• High school graduation or equivalent and one year of administrative support experience.
• Or one year of college study in accounting, business or public administration, or a related field.
• Or one year as Administrative Services Technician III with the State of Vermont.

Responsibilities

• Provide quality customer services in-person and over the phone.
• Support administrative functions of the Rutland district office.
• Work as part of a team to determine benefit eligibility and case management.
• Be open to learning new technology and processes.

Skills

Empathy & customer service

Team collaboration

Handling distressed individuals

Adaptability in busy environments

Willingness to learn new technology

Education

High school diploma or equivalent

College coursework in accounting / business / public administration

Experience as Administrative Services Technician III

Tools

VISION

Job description

Who We Are

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

Overview

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division’s biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Rutland district office which is known for teamwork, strong community partnerships, and office comradery.

The Role

The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who:

• demonstrate empathy, concern, and respect for all customers
• thrives in a busy work environment
• has experience working with individuals who may be distraught and emotional
• enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services
• is open to learning new technology

The Administrative Services Technician position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

What We Offer

• 12 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Administrative Services Technician IV (Job Requisition #55835), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Work is performed in a standard office setting.

Minimum Qualifications

High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization.

OR

One (1) year of College level study in accounting, business or public administration, office administration or a related field.

OR

One (1) year as an Administrative Services Technician III with the State of Vermont.

Special Requirements

For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.