Administrative Services - Receptionist Operator

Cincinnati Insurance Company; Fairfield, Northern (OH, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, OH are seeking a Receptionist Operator I to be the friendly first point of contact for visitors and callers. This location-critical role supports our Switchboard operations and ensures a professional experience inside a collaborative team environment.

The position offers hourly pay between $16.00 and $20.00, weekday hours 8:00 a.m. to 4:45 p.m., and opportunities to grow through training and exposure to diverse administrative tasks.

Qualifications

• Excellent verbal and written communication skills.
• Strong, clear, and confident voice tone.
• Ability to recognize keywords and direct calls efficiently.
• Strong recall and memory skills with a customer-focused mindset.
• Proficiency with Microsoft Office applications including Outlook, Word, and Teams.

Responsibilities

• Answer and transfer incoming calls from external and internal callers.
• Register visitors and provide badges.
• Make announcements over the loudspeaker as requested by HR and Corporate Communications.
• Assign temporary internet access to guests as needed.
• Provide a professional and welcoming experience for callers and visitors.
• Maintain accurate visitor records and follow security procedures.
• Direct inquiries to the appropriate department or associate.
• Work collaboratively with team members to ensure efficient switchboard operations.
• Perform other administrative duties as assigned.
• Work the schedule: Monday through Friday, 8:00 a.m. - 4:45 p.m.

Skills

Verbal & written comms

Multitasking

Team collaboration

Problem solving

Organization & time mgmt

Customer-focused

Attention to detail

Education

High school diploma or GED

Tools

Outlook

Word

Teams

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Switchboard department is currently seeking a Receptionist Operator I. This role is location critical to our Fairfield, OH Headquarters.

The pay range for this position is $16.00 - $20.00 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• answer and transfer incoming calls from external and internal callers
• register incoming visitors and provide them with badges
• make announcements over the loudspeaker as requested by Human Resources and Corporate Communications
• assign temporary internet access to guests on an as-needed basis
• provide a professional and welcoming experience for callers and visitors
• maintain accurate visitor records and follow established security procedures
• direct inquiries to the appropriate department or associate
• work collaboratively with team members to ensure efficient switchboard operations
• perform other administrative duties as assigned
• work the following schedule:
  • Monday through Friday, 8:00 a.m. - 4:45 p.m.

Be equipped with:

• excellent verbal and written communication skills
• strong, clear, and confident voice tone
• ability to recognize key words and phrases and direct calls efficiently
• strong problem-solving skills and ability to relay pertinent information
• ability to work closely within a team setting
• strong recall and memory skillsmotivation to meet and exceed corporate and personal goals
• customer-focused mindset
• ability to multitask in a fast-paced environment
• strong organization and time management skills
• ability to think outside the box
• ability to work collaboratively and independently
• proficiency with Microsoft Office applications including Outlook, Word, and Teams

Bring education or experience from:

• a high school diploma or equivalent GED

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices .