Commercial Lines - Operations Specialist III - IV

Cincinnati Insurance Company; Fairfield (OH); On-site; USD 110,000 - 165,000; Full time

Job summary

Cincinnati Insurance Company in Fairfield, OH is seeking a Commercial Lines Operations Specialist to optimize operations through continuous improvement. The role requires strong data analysis, strategic planning, and executive-level communication, and is based at our Fairfield headquarters.

The salary range is $110,000–$165,000 per year, with eligibility for an annual cash bonus and stock incentives based on performance.

Qualifications

• Bachelor’s degree or equivalent business experience required.
• Prior commercial lines underwriting experience or knowledge preferred.
• Experience leading large-scale, strategic initiatives preferred.

Responsibilities

• Drive continuous business process improvement across Commercial Lines.
• Identify opportunities to optimize processes and reduce manual effort.
• Lead or contribute to complex multi-phase initiatives with cross-functional partners.
• Strengthen change management practices and governance.
• Analyze business processes and data to inform decisions.
• Develop innovative, cross-functional solutions to operational challenges.
• Monitor trends, perform impact analyses, and quantify benefits.
• Collaborate to improve associate and agent experiences through underwriting workflows.
• Design and support learning strategies to build organizational capability.

Skills

Data analysis

ADKAR

Strategic thinking

Analytical thinking

Communication

Negotiation

Conflict resolution

Underwriting operations

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Commercial Lines Administration department is seeking candidates for Commercial Lines Operations Specialist. This role is tasked with optimizing operations through continuous improvement initiatives across all areas of commercial lines. The position requires strong capabilities in data analysis, strategic planning and execution, and executive-level communication. This is a full-time, exempt role based at our Fairfield, OH headquarters.

The salary range for this position is $110,000–$165,000 annually. Compensation is determined based on education, experience, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• drive continuous business process improvement across Commercial Lines by identifying opportunities, evaluating solutions, and implementing changes that positively impact the expense ratio
• identify and execute opportunities to optimize processes, reduce manual effort, and enhance service delivery
• lead or contribute to complex, multi-phase initiatives with measurable business impact, partnering with cross-functional stakeholders to ensure successful delivery
• strengthen and evolve change management practices, including governance, adoption strategies, and best practices across the department
• perform objective analysis of business processes and data; translate insights into actionable recommendations that inform decision-making
• develop innovative, often cross-functional solutions to address operational challenges
• monitor trends and opportunities, conducting impact and benefit analyses
• collaborate across departments to evaluate the associate experience and assess the impact of operational changes
• enhance the associate and agent experience by integrating product and technology improvements into underwriting workflows
• design and support learning strategies that build organizational capability and enable future-state operations

Be equipped with:

• demonstrated track record of delivering strong results and exceeding expectations
• experience working with operational workflows, systems, and data analysis
• ability to manage multiple priorities in a fast-paced environment
• strong knowledge of underwriting operations, workflows, tools, and procedures across Commercial Lines, including upstream and downstream impacts across departments
• proven application of ADKAR change management principles and best practices
• strong strategic thinking skills with the ability to execute on defined initiatives
• advanced analytical and problem-solving skills, including the ability to identify patterns and drive action from data
• ability to work both independently and collaboratively with minimal direction
• strong relationship-building skills and a highly collaborative mindset
• adaptable, flexible, and open to change
• excellent communication, negotiation, and conflict resolution skills

Bring education and experience from:

• bachelor’s degree or equivalent business experience (required)
• prior commercial lines underwriting experience or deep knowledge of the property & casualty insurance industry (preferred)
• experience leading or contributing to large-scale, strategic initiatives (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.