Accounts Receivable- Customer Service Representative

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Job summary

The Cincinnati Insurance Companies in Fairfield, OH is seeking customer service representatives for its Corporate Accounts Receivable team. You will provide courteous, professional phone support for payments and inquiries.

The pay range is $19.00-$20.00 hourly, with potential annual bonuses and stock incentives based on performance. Training runs 7:30am–4:15pm EST for 6–8 weeks, then 10:15am–7:00pm EST with occasional Saturday rotations.

Qualifications

• High school diploma or equivalent.
• Two or more years of prior call center customer service experience (preferred).
• Prior help desk experience (preferred).

Responsibilities

• Handle incoming calls to assist customers with payments.
• Document and track cases in incident and problem management systems.
• Provide technical guidance to prevent recurring online account issues.
• Maintain accurate records of customer interactions and transactions.
• Work toward performance targets such as call handling time and satisfaction.

Education

High school diploma or equivalent

Call center experience (2+ years)

Help desk experience (preferred)

Tools

Windows OS

MS Office (Word/Excel/Outlook)

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Corporate Accounts Receivable department is currently seeking customer service representatives to provide courteous, professional, and technical phone support for customers.

The pay range for this position is $19.00 - $20.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• answering incoming calls to provide customers with assistance in making payments
• use incident and problem management system to document, track, update, and close case activities
• provide customers with technical assistance and guidance to prevent recurring problems with their online accounts and online bill pay
• perform basic hardware and software troubleshooting to resolve or escalat incident
• provide management with status reports
• making outbound calls to follow up with customers or incidents
• resolving customer issues promptly, efficiently, and in the first call when possible
• maintaining accurate and professionally written records of customer interactions and transactions
• meeting performance targets such as call handling time, customer satisfaction, and calls per day
• follow and support internal and external audit compliance
• work with Commercial Lines, Personal Lines and Life Insurance billing
• advise basic account information and payment status to callers
• direct calls to the appropriate department when assistance is needed
• improve and develop technical support skills through outside education
• collaborating with team members to ensure a seamless customer experience
• perform other administrative functions within the team to accomplish team goals
• work the following schedule:
• training schedule of 7:30am -4:15pm EST for 6-8 weeks
• after training concludes, shift hours would be 10:15am – 7:00pm EST
• Saturday rotation within once every 4-6 weeks with hours being 7:30am-noon EST

Be Equipped With

• attitude for excellence in customer service
• the ability to analyze and solve problems
• excellent written and verbal communication skills
• proficient in Windows operating systems
• aptitude for technology and working knowledge of PCs and networks
• proficient knowledge of Microsoft Office products such as Word, Excel and Outlook

Bring Education Or Experience From

• a high school diploma or equivalent
• two or more years of prior call center customer service experience (preferred)
• prior help desk experience (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield