Administrative Services Manager II

State of Vermont; Montpelier (VT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

80% State paid medical premium

Dental plan for employees and families

12 paid holidays

Generous leave plan

FMLI (Family and Medical Leave)

457(b) deferred compensation plan

Tuition Reimbursement

Flexible spending accounts

Life insurance

Wellness program

Public Service Student Loan Forgivness

Job summary

The Retirement Division of the Office of the Vermont State Treasurer seeks a highly organized, independent Administrative Services Manager II to lead the Front Office and coordinate customer service for members of the Vermont State Employees', State Teachers', and Municipal Employees' Retirement Systems.

The role requires strong leadership, problem-solving, and communication skills, with the ability to multitask and manage multiple systems.

Qualifications

• Strong leadership, problem‑solving and communication skills required.
• Detail oriented with sound judgment and the ability to manage competing priorities.
• Experience coordinating front-office operations and customer service in a public or large organization.

Responsibilities

• Oversee and coordinate the Retirement Division Front Office, ensuring accurate and timely customer service and case handling.
• Collaborate with Retirement Division staff and leadership to identify and implement process improvements and policy updates.

Skills

Leadership

Problem-solving

Communication

Organization

Multitasking

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

Overview

The Retirement Division of the Office of the Vermont State Treasurer is seeking a highly organized, independent, and proactive individual with strong leadership, problem‑solving, and communication skills. The ideal candidate will be detail-oriented, demonstrate sound judgment, and possess the ability to manage competing priorities while maintaining a strong commitment to customer service.

This position is responsible for the oversight and coordination of the Retirement Division's Front Office, which provides extensive customer service and support to members of the Vermont State Employees', State Teachers', and Municipal Employees' Retirement Systems. The position provides front‑line customer service to active, inactive, and retired members primarily by telephone, email, and in‑person, and is responsible for ensuring that inquiries and cases are handled accurately, professionally, and in a timely manner.

The successful candidate must demonstrate patience, empathy, and strong de‑escalation skills, particularly when assisting members with complex, sensitive, or challenging concerns. The ability to effectively multitask, navigate multiple computer systems simultaneously, research and interpret information, document member interactions and cases appropriately, and communicate information clearly and accurately is essential. In addition to Front Office oversight, this position works closely with Retirement Division staff and leadership to identify and recommend adjustments to individual member cases, operational processes, policies, and procedures to ensure consistency, accuracy, and compliance with applicable retirement system requirements.

In addition to Front Office duties, this position works closely with Retirement Division staff and leadership to identify and recommend adjustments to individual member cases, operational processes, policies, and procedures to ensure consistency, accuracy, and compliance with applicable retirement system requirements.

• Experience with medical and dental insurance plans, coordination of benefits practices, and health insurance rules and regulations is preferred.

Who May Apply

This position, Administrative Services Manager II (Job Requisition #56085), is open to all State employees and external applicants.

If you would like more information about this position, please contact [e-mail].

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Work is performed in a standard office setting.

Minimum Qualifications

Bachelor's degree AND four (4) years or more of experience providing professional administrative‑level services to a business or organization which included an accounting or budgeting function and experience as a supervisor of clerical or administrative staff.

OR

Bachelor's degree in accounting, business or public administration, office administration or a related field AND two (2) years or more of experience providing professional administrative‑level services to a business or organization which included an accounting or budgeting function and experience as a supervisor of clerical or administrative staff.

OR

High school diploma AND six (6) years or more of experience providing professional administrative‑level services to a business or organization which included an accounting or budgeting function and experience as a supervisor of clerical or administrative staff.

OR

Associate's degree in accounting, business or public administration, office administration or a related field AND four (4) years or more of experience providing professional administrative‑level services to a business or organization which included an accounting or budgeting function and experience as a supervisor of clerical or administrative staff.

OR

One (1) year or more of experience as an Administrative Services Manager I with the State of Vermont.

NOTE: Only administrative work experience is qualifying. Administrative services includes those functions which keep the organization running or provide the resources for others to provide the programmatic work (e.g., accounting, budget management, grant administration, finance, human resources, payroll, purchasing, or space management).

Special Requirements

For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive‑based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.