ADMINISTRATIVE SERVICE REP

Johns Hopkins Medicine; Washington (District of Columbia); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Retirement plans

Paid time off (PTO)

Tuition reimbursement

Employee Referral Program Bonus

And more!

Job summary

Sibley Memorial Hospital in Washington, DC seeks an Administrative Service Rep for the Intensive Care Unit to ensure exceptional front-line service and smooth unit operations.

You will be the central information source for staff, physicians, patients and families, directing concerns, answering calls promptly and maintaining unit schedules while supporting patient care teams.

Qualifications

• High School graduate or equivalent of education.
• Intermediate typing/computer skills.
• Current CPR Training.

Responsibilities

• Directs patient/family and physicians' concerns to the appropriate person.
• Answers department phones in a timely manner and relays messages.
• Serves as the unit point-of-contact for staff, physicians, students, patients and visitors.
• Keeps all members of the healthcare team informed of changes in patient schedules or unit activity.
• Calls the appropriate emergency response teams such as Code Blue; Floats and accepts assignments related to patient care.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School graduate

CPR Training

Tools

Typing skills

Computer skills

Job description

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Administrative Service Rep (Intensive Care Unit) serves as a customer service ambassador to all Sibley customers (staff, MD, patients and families) through demonstration of excellent
customer service skills as outlined in Sibley’s Circle of Excellence.Supports the daily operations and activity flow of the patient care area by performing
administrative functions and acting as a central source of information for staff,
physicians, patients, families and other departments. Consistently demonstrates strong
organizational, communication and time management skills that help to facilitate a
smooth functioning of the unit.

Shift:

FT/Nights

36 hours

Weekends Required

Education:

• High School graduate or equivalent of education and experience.
• Intermediate typing/computer skills
• Current CPR Training

Essential Duties & Responsibilities:

Customer Service

• Excellence Everyday Manners.
• Directs patient/family and physicians concerns to the appropriate person.
• Answers department phones in a timely manner, using Sibley’s Circle of Excellence behavior (identifying self, smile behind voice, etc.) and clearly relays messages.

Unit Operations

• Serves as the unit point-of-contact for staff, physicians, students, patients, and visitors.
• Keeps all members of the healthcare team informed of any changes in patient schedules or unit activity.
• Calls the appropriate emergency response teams such as Code Blue,
• Willingly floats and accepts assignments related to patient care

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Important Notices:

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 18.40/hour - Maximum 28.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.