Sr. Customer Assistance Representative - Columbia

Enterprise; Columbia Township (MO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility in Columbia, MO is hiring a Customer Assistance Representative Sr (CAR Sr) to deliver high level customer service in person and over the phone. You will support rental back-up, service customers, and provide administrative help at local airport or city branches.

The role offers a 47-hour work week, overtime at over 40 hours, and a comprehensive benefits package including paid time off, employee discount, retirement savings plan, extended health benefits, life insurance, and

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least 1 year of customer service, retail, or administrative support experience.
• Valid driver's license with limited moving violations and no major incidents in past 3 years.
• No drug or alcohol related conviction in past 3 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outgoing calls for callbacks and miscellaneous tasks.
• Provide high level customer service in person and over the phone; meet and greet customers.
• Provide directions and general assistance to customers.
• Assess vehicle condition upon return and process returns and check-ins.
• Execute kiosk transactions and assist with billing and administrative tasks.
• Market the company while coordinating pickup/drop-off of customers.
• Explain rental terms, vehicle features, and optional products.

Skills

Customer service

Administrative support

Retail experience

Communication

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

This position pays $19.05 / hour and is located at one of our Columbia locations - 112 N Providence Rd Columbia, MO, US, 65203 or 210 E Texas Ave Columbia, MO, US, 65202.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

We have the following schedule available. This position is a 47- hour work week. Overtime rate will be paid for hours over 40 per week.

• Monday: 7:30am to 6:00pm
• Tuesday: 7:30am to 6:00pm
• Wednesday: 7:30am to 6:00pm
• Thursday: 7:30am to 6:00pm
• Friday: 7:30am to 6:00pm
• Saturday: 9:00am to 12:00pm (every other)
• Sunday: OFF

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years