Administrative & Programs Coordinator

Honoring Opportunities For Personal Empowerment; Ankeny (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hope Agency is seeking an Administrative Coordinator to provide essential administrative and organizational support, ensuring efficient office operations, timely documentation, and smooth communication across staff, participants, families, and partners.

The role emphasizes confidentiality, professionalism, and a person-centered approach, with responsibilities spanning office oversight, onboarding, record maintenance, scheduling, and coordinating with leadership to support program activities and

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Basic computer skills and ability to learn agency software.
• Commitment to confidentiality.
• Professional and dependable work ethic.
• Ability to work independently and as part of a team.

Responsibilities

• Manage daily office operations and administrative tasks.
• Answer and direct phone calls, emails, and other correspondence.
• Greet visitors and provide professional customer service.
• Maintain organized electronic and paper files.
• Prepare, distribute, and maintain forms, reports, letters, and other documents.
• Assist leadership with projects, meetings, schedules, and administrative needs.
• Maintain calendars, appointments, meetings, and important deadlines.
• Maintain confidentiality regarding employee and organizational information.
• Serve as a central point of communication between administrative staff, program staff, leadership, participants, families, and outside organizations.
• Assist with onboarding paperwork and new-hire processes.
• Maintain employee records and required documentation.
• Track deadlines for required documentation, renewals, certifications, and other compliance requirements.

Skills

Strong organizational skills

Excellent written and verbal comms

Ability to manage multiple priorities

Basic computer skills

Confidentiality

Professional work ethic

Teamwork

Education

High school diploma or equivalent

Associate/Bachelor’s degree in business/admin or related field

Tools

Microsoft Office

Google Workspace

Job description

Hope Agency is seeking an Administrative Coordinator to provide essential administrative and organizational support, ensuring efficient office operations, timely documentation, and smooth communication across staff, participants, families, and partners.

The role emphasizes confidentiality, professionalism, and a person-centered approach, with responsibilities spanning office oversight, onboarding, record maintenance, scheduling, and coordinating with leadership to support program activities and