Administrative Operations Specialist – Disability Services

UM23 Bowie State University (BSU); United States; On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Long-term disability

Life insurance

Paid sick leave

Paid annual leave

10 paid holidays per year

Tuition remission

Supplemental retirement

Job summary

Bowie State University in Maryland is seeking an Administrative Operations Assistant (AOA) to support the Disability Support Services (DSS) department. The role handles front-line inquiries, coordinates office activities, and assists with budget and grant-related tasks.

The position is contingent, open through 11-05-2026, with comprehensive benefits and a focus on accessibility across campus. Must have a Bachelor's degree or 5 years in higher education.

Qualifications

• Ability to follow university policies and procedures.
• Excellent organization and time management skills.
• Knowledge of Microsoft Office suite, including Excel and PowerPoint.
• Ability to analyze problems, identify solutions, and take appropriate action to resolve problems using judgment and the decision-making process to de-escalate situations.
• Willingness to learn new skills.

Responsibilities

• Provide a professional first point of contact for students and individuals seeking information, advice, and support from the DSS Department.
• Participate in developing and monitoring grants and state budgets.
• Analyze financial constraints and timelines and prepare requests for contingency fund transfers.
• Process expenditures and purchases for the department.
• Provide exceptional customer service for students, faculty, staff, and the public.
• Ensure confidentiality of student information.
• Assist in managing the main DSS email account by monitoring messages, keeping staff informed, and responding to urgent inquiries promptly.
• Assist with data input and database management for the DSS.
• Assist staff in the management and update of the DSS website.
• Collect and compile information for annual and other reports.
• Process contracts for contractual hires, including Graduate Assistants, Sign Language Interpreters, and Speakers for workshops.
• Assist the Director with planning for annual workshops and Symposiums.
• Process assistive technology contracts and monitor contract renewals.
• Assist the Director with budgeting and budget projections to meet students' needs and the department's overall funding requirements.
• Responsible for preparing budget transactions, monitoring, and reconciling budget activity, and maintaining financial records.
• Assist the Director with managing grants, including Tile III Grant Assist DSS staff with programs, conferences, and other ADA-related events for the community.
• Must be able to work independently as well as being a part of a team, be able to address sensitive issues, and de-escalate issues if needed.
• Perform other related duties as assigned.

Skills

Organization & time management

Problem solving & decision-making

Communication & customer service

Adaptability & willingness to learn

Education

Bachelor's degree or 5 years higher education experience

Tools

Microsoft Office suite (Excel, PowerPoint)

Job description

Bowie State University in Maryland is seeking an Administrative Operations Assistant (AOA) to support the Disability Support Services (DSS) department. The role handles front-line inquiries, coordinates office activities, and assists with budget and grant-related tasks.

The position is contingent, open through 11-05-2026, with comprehensive benefits and a focus on accessibility across campus. Must have a Bachelor's degree or 5 years in higher education.