Administrative Operations Manager

Michigan Screen & Window Repair, LLC; Grand Rapids (MI); On-site; USD 80,000 - 90,000; Full time

Job summary

Michigan Screen & Window Repair, LLC in Grand Rapids, MI seeks an elite Administrative Operations Manager to lead back-office operations and partner with the Production Manager to keep scheduling, billing, HR, and payroll running smoothly.

You will own the admin side, build processes, manage client journeys from contract to close, and ensure field crews have accurate job details. Competitive salary with full benefits and on-site work.

Qualifications

• 5+ years of senior office or administrative operations management experience (residential construction or trade service preferred).
• Exceptional organizational leadership with a track record of running tight billing and HR operations.
• Clear, assertive communication bridging back-office, customers, and field managers.

Responsibilities

• Scheduling & Client Journey: Manage the customer lifecycle from contract signing to job closeout; align office scheduling with field installation timelines.
• Financial Operations & Payroll: Oversee progress billing, invoicing, accounts receivable, vendor payments, and bi-weekly payroll processing with 100% accuracy.

Skills

Leadership

Communication

Team management

Tools

Jobber

ServiceTitan

QuickBooks

Job description

We are seeking an elite, high-ownership Administrative Operations Manager to lead our back-office operations and serve as the strategic co-pilot to our Production Manager. In our rapidly growing window and door business, you will own the entire administrative side of the house—from initial customer contact, scheduling, and billing to HR and payroll. If you are a process-driven systems builder who excels at keeping the operational engine running smoothly so our field crews can focus on world-class installations, this top-tier role offers the autonomy and compensation to match your leadership.

Key Responsibilities

• Scheduling & Client Journey: Manage the customer lifecycle from contract signing to job closeout; partner closely with the Production Manager to align office scheduling with field installation timelines.
• Financial Operations & Payroll: Oversee progress billing, invoicing, accounts receivable, vendor payments, and bi-weekly payroll processing with 100% accuracy.
• HR & Team Administration: Own employee onboarding/offboarding, maintain HR records, manage benefits administration, and maintain time-tracking systems.
• Production Partnership: Coordinate directly with the Production Manager and scheduler to resolve scheduling conflicts, streamline material delivery timelines, and ensure field crews have accurate job details.
• Process & Systems Optimization: Continuously audit and improve our CRM, administrative workflows, and customer communication pipelines to remove operational bottlenecks.

Qualifications & Requirements

• 5+ years of senior office or administrative operations management experience (residential construction or trade service experience preferred). Expert proficiency with field service management/CRM platforms (Jobber, ServiceTitan, etc.) and accounting software (QuickBooks). Exceptional organizational leadership with a track record of running tight billing and HR operations. Clear, assertive communication style that bridges the gap between back-office staff, customers, and field managers. Ability to lead small teams and hold team members accountable.

Compensation & Benefits

• Base Salary: $80,000 - $90,000
• Benefits: Full health benefits package including vision and dental, generous PTO, and 401(k) matching.
• Pay: $80,000.00 - $90,000.00 per year
• Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance
• Experience Administrative: 5 years (Required)
• Work Location: In person