Administrative Operations Lead for Accessibility Services

Santa Clara University; Santa Clara (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Santa Clara University is seeking an Administrative Services Manager to provide programmatic and administrative support for the Office of Accessible Education (OAE). You will oversee front desk operations, budget management under the Director, coordinate events, manage purchases, and assist with annual reports and AIM portal administration.

This role requires strong organizational skills, experience in higher education administration, and the ability to supervise student staff, liaise with

Qualifications

• Knowledge of content management systems and information architecture.
• Proficiency with AIM, Workday/PeopleSoft, Google Workspace, and Microsoft Office.
• Understanding ADA/504, FERPA, and higher-education compliance.

Responsibilities

• Coordinate daily office functions, records management and administrative needs.
• Create and support front desk protocol including screening calls and greeting visitors.
• Provide front desk coverage and serve as the primary contact for visitors.
• Support inbox workflows and assist with timely response and follow up.
• Assist in hiring and shared supervision of student office assistants.
• Support student staff onboarding and campus-wide collaboration.
• Manage OAE budget under Director oversight and track expenses.
• Reconcile budget records and process invoices and stipends.
• Maintain OAE website content and coordinate departmental communications.
• Oversee AIM Portal administration and data transfers with campus partners.
• Coordinate education and outreach activities and campus events.

Skills

Communication skills

Operational problem-solving

Judgement & discretion

Integrity & confidentiality

Supervisory skills

Budget management

Education

Bachelor's degree preferred

Master's degree preferred

Three years higher ed admin experience

Tools

TerminalFour CMS

AIM

Workday/PeopleSoft

Google Workspace

Microsoft Office

Job description

Santa Clara University is seeking an Administrative Services Manager to provide programmatic and administrative support for the Office of Accessible Education (OAE). You will oversee front desk operations, budget management under the Director, coordinate events, manage purchases, and assist with annual reports and AIM portal administration.

This role requires strong organizational skills, experience in higher education administration, and the ability to supervise student staff, liaise with