Student Success & Accessibility Center Operations Coordinator

University of Houston; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

University of Houston’s Student Accessibility Center seeks a coordinating professional to oversee front desk operations, information and referral services, and alternative testing support. The role will enhance student services, manage inquiries, and coordinate events and staff involved in accessibility programs.

The position emphasizes customer service, budget awareness, and collaborative work with faculty and students to promote accessible services across campus.

Qualifications

• Ability to analyze and interpret procedures, policies and practices.
• Associate's degree or certification in a technical field.
• Minimum of one year of directly job-related experience.

Responsibilities

• Coordinates program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.
• Participates in planning and develops methods for program implementation and administration, coordinates program activities and processes.
• Reviews program records and reports of activities.
• Recommends modifications to methods or procedures as required.
• Prepares recurring and ad hoc program reports for management use.
• Assists in preparing reports, proposals, manuals, and other documentation as required for the program.
• Participates in budget planning and is responsible for controlling expenditures in accordance with budget allocations for the program.
• Conducts formal training or gives instruction regarding program policies and procedures.
• Interacts with faculty, staff and students to promote the goals and objectives of the program.
• Develops and maintains database on research studies, policy issues, etc.
• Performs other job-related duties as required.
• Front Desk Operations Oversight: Coordinate and oversee daily front desk activities to ensure efficient office operations and service delivery.
• Develop and maintain front desk procedures, schedules, and workflow processes.
• Monitor reception coverage and ensure prompt response to in-person, telephone, email, and virtual inquiries.
• Maintain accurate records, forms, supplies, and operational resources necessary for front desk functions.
• Information and Referral Services: Serve as a primary point of contact for students, parents, faculty, staff, and community members.
• Provide accurate information regarding Dart Center services, accommodations processes, policies, and university resources.
• Assess inquiries and direct individuals to appropriate campus offices, programs, or personnel.
• Ensure consistent, welcoming, and inclusive customer service experiences.
• Alternative Testing Support: Assist with coordination of alternative testing operations and exam logistics.
• Support scheduling, tracking, and communication processes related to accommodated testing.
• Help maintain testing records and ensure procedural compliance.
• Provide operational support during peak testing periods and special testing events.
• Customer Service and Student Support: Model exceptional customer service and professionalism in all interactions.
• Address routine concerns, questions, and service issues while escalating complex matters appropriately.
• Promote a student-centered and accessible environment that reflects the mission of the Dart Center.
• Identify opportunities to improve service quality, responsiveness, and operational efficiency.
• Event Planning and Program Coordination: Assist with planning and coordinating outreach events, trainings, workshops, orientations, and special programs.
• Support event logistics including scheduling, reservations, registration, materials preparation, and participant communication.
• Coordinate event-day operations and assist with setup, execution, and follow-up activities.
• Track event participation and assist with assessment and reporting efforts.
• Student Employee Supervision: Recruit, train, schedule, and supervise student workers assigned to front desk operations.
• Provide ongoing coaching, feedback, and performance expectations for student employees.
• Monitor staffing coverage and approve work schedules as appropriate.
• Assist with onboarding, training documentation, and operational cross-training activities.
• Administrative and Operational Support: Prepare reports, maintain databases, and support departmental record keeping activities.
• Assist with purchasing, inventory management, and office resource coordination as assigned.
• Support departmental initiatives, special projects, assessment activities, and strategic priorities.
• Perform other duties as assigned to support the mission and operations of the Dart Center.
• All positions at the University of Houston-System are security sensitive and will require a criminal history check.
• The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

Skills

Front desk operations

Customer service

Event planning

Program coordination

Budget planning

Staff supervision

Education

Associate's degree or certification

Job description

University of Houston’s Student Accessibility Center seeks a coordinating professional to oversee front desk operations, information and referral services, and alternative testing support. The role will enhance student services, manage inquiries, and coordinate events and staff involved in accessibility programs.

The position emphasizes customer service, budget awareness, and collaborative work with faculty and students to promote accessible services across campus.