Administrative Office Specialist

Hospital for Special Surgery; West Palm Beach (FL); On-site; USD 38,000 - 55,000; Full time

Job summary

A leading healthcare facility seeks an Administrative Office Specialist to enhance patient interactions at the outpatient clinic in West Palm Beach, Florida. This role emphasizes superior customer service, multitasking abilities, and effective communication, ensuring an excellent patient experience within a collaborative team environment.

Responsibilities

• Responsible for triaging phone calls and patient inquiries.
• Greeting and scheduling patients for appointments and procedures.
• Conducting verification of medical insurance and patient billing.

Skills

Superior written and oral communication skills

Exceptional customer service skills

Strong organizational and problem-solving skills

Ability to multitask in a fast-paced environment

Detail-oriented

Strong computer skills

Ability to work collaboratively

Knowledge of healthcare and health insurance

Job description

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Job Description

What you will be doing

In keeping with our commitment to expand the HSS brand, HSS offers an outstanding opportunity for experienced professionals at our outpatient clinic located in West Palm Beach, Florida.

We offer an excellent opportunity for an Administrative Office Specialist with exceptional customer service skills to work at our West Palm Beach, Florida out-patient facility. In this patient-facing role you will be responsible for triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation. In addition, they will promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team. Acting as a liaison to the physicians and hospital departments, you will also be responsible for ensuring that best customer service practices are offered to patients and families.

Years Of Experience Preferred

2+

Skills Required

• Superior written and oral communication skills
• Exceptional customer service skills
• Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
• Ability to multitask in a fast-paced environment
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Ability to adapt to changing / evolving work assignments (this is to ensure cross coverage)
• Detail-oriented
• Ability to escalate issues appropriately
• Consistently displays a positive attitude towards one’s work and work environment
• Strong computer skills required
• Knowledge of healthcare and health insurance, required
• Familiarity with medical terminology, preferred
  
  

Skills Preferred

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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