Administrative Navigator & Clerk — Customer Focus, Benefits

Oklahoma Department Of Human Services; Tulsa (OK); On-site; USD 31,000 - 38,000; Full time

Job summary

The Oklahoma Department Of Human Services in Tulsa, Oklahoma, invites applications for the Administrative Technician III E16C. This full-time Civil Service position offers an annual salary of $34,999.65 plus full state employee benefits and requires a valid driver’s license.

Key duties include greeting customers as Navigator at reception, handling inquiries, entering client information, processing documents, and performing EBT clerk tasks.

Qualifications

• 24 months of clerical office experience or an equivalent combination of education and experience

Responsibilities

• This position is a full-time in an office setting.
• Serves as the Navigator at reception by assisting customers with inquiries; entering and retrieving client information in the computer; and uploading documents timely and accurately.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Serves as the EBT clerk.
• Make appropriate program referrals to community resources.
• Provide a high level of customer service to both internal and external, ensuring that inquiries and concerns are handled professionally and in a timely manner.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Writes, presents, and interprets information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.

Skills

Clerical experience

Job description

The Oklahoma Department Of Human Services in Tulsa, Oklahoma, invites applications for the Administrative Technician III E16C. This full-time Civil Service position offers an annual salary of $34,999.65 plus full state employee benefits and requires a valid driver’s license.

Key duties include greeting customers as Navigator at reception, handling inquiries, entering client information, processing documents, and performing EBT clerk tasks.