Administrative Manager, Global Operations

Arcadia University; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Arcadia University seeks an Administrative Manager for Global Operations to enhance operational support for study abroad programs, managing key agreements and project delivery. The role demands a collaborative leader skilled in project management and customer relations, with a Bachelor's degree and significant professional experience required.

Benefits

Competitive Benefits Package

Generous Tuition Benefits

Health and Wellness Programs

Qualifications

• Minimum of five years of professional workplace experience.
• Ability to learn quickly and synthesize information.

Responsibilities

• Support program event registration and manage international agreements.
• Lead divisional projects and ensure operational excellence.
• Coordinate with overseas staff on event setup and implementation.

Skills

Interpersonal Skills

Customer Relations Management

Project Management

Technical Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Job Description: The Administrative Manager, Global Operations joins a dedicated team of experienced staff in the Operations, Global Programs and Engagement division of Arcadia Abroad. As a division, we are supporting over 2200 students in their journey from application to participation in a study abroad program. The Administrative Manager, Global Operations works closely with the Chief of Operations, Global Programs and Engagement to ensure operational excellence for all areas under their purview. This includes but is not limited to: supporting program event registration, tracking and managing international agreements, leading divisional projects and the collection of dates and fees. In addition, this position supports key organization-wide initiatives that ensure talent retention, support community across the organization, and improve process, resources and communication across all the teams at Arcadia Abroad.

Location: Remote location

Responsibilities:

Global and Enterprise Operations Support (60%):

• Compile key data to support program delivery including, but not limited to, program dates, co-curricular and extracurricular event details and costs. Update the CRM, web and other relevant electronic and print materials as appropriate.
  
• Design and manage program events within Salesforce, including cloning term-specific events, configuring registration settings, and maintaining standardized naming conventions to ensure consistency and accuracy across global programs.
  
• Oversee pre-departure event registration including student communication, troubleshooting for payments and waitlist processes.
  
• Coordinate with overseas staff to guide event setup and implementation, provide clear technical instructions, troubleshoot access and permissions issues, and ensure timely completion of event readiness tasks aligned with registration timelines.
  
• Create and maintain oversight of the tracking system for current domestic and international agreements/partnerships and oversee the maintenance of historical records regarding past domestic and international agreements/partnerships. Supervise the input and maintenance of the data.
  
• Manage the overseas partner agreement renewal process to ensure completion of new or revised agreements well in advance of expiration dates.
• Support the COO in facilitating strategic conversations regarding agreement terms with appropriate teams before finalizing agreements.
  
• Manage the TCGS Operations processes that ensure appropriate contract administration and approvals for all aspects of TCGS operations
  
• Work in close cooperation with Global Programs and Operations leadership to facilitate the signing of contracts and leases for student housing and college facilities.
  
• Work in collaboration with the Arcadia University Office of Human Resources to maintain employee records including ensuring that dates of employment are correct. Maintain a full inventory of overseas staff and faculty contracts.
  
• Support COO with the organizational processes including but not limited to training and development and performance reviews, including calls for requests, submissions decisions, and process.
  
• Work closely with the COO on reviewing the impact and feasibility of organizational decisions, including partnerships and program implementation.
• Collaborate with other senior leaders as appropriate to facilitate approval of new initiatives.
  
• Serve as a power user in the CRM ensuring that layouts, fields, reports and dashboards serve the global operations and programs team members in completing their work efficiently. Recommend systems improvements as appropriate.
  
• Contribute to the success of operational priorities by analyzing operations to create new structures and processes that meet and anticipate the needs of the organization.

Administration and Collaborative Project Management (10%):

• Lead and participate in Operations team projects. Projects may include organization and delivery of training and other workshops, implementation of large-scale change in organizational business practices, or ad hoc research and reporting on specific operational issues.
  
• Support COO in their work.
  
• Under the direction of the COO support the organization in planning events, summits and trainings when additional resources are needed
  
• Develop and manage the OPE administrative calendar.
  
• Create and manage a system for electronically organizing all operations materials.
  
• Collaborate on initiatives led by other teams that support the charge of Operations, Global Programs and Engagement.

Organization-Wide Communication and Training (15%):

• Communicate frequently across the organization through MyTCGS, email, meetings, etc to ensure alignment, engagement, and productivity.
  
• In collaboration with the COO, support the delivery of new and continuing employee training. Develop an annual training calendar and collect documentation/agendas of In-Country Training (Regional Directors Meetings plus TCGS Training Opportunities).
  
• Oversee platforms used for internal information sharing and collaboration.
  
• Support the Chief of Operations in change management through communication, training, resource development.

Policy and Resource Development (10%):

• Support the COO in the development of HR policies and processes and organization-wide communication of them via MyTCGS, as well as, when appropriate, to review the global applicability of University policies.
  
• Support the COO in developing and maintaining staff and faculty employment manuals and resources related to human resources and ensure that these resources are readily available across TCGS.
  
• Ensure resources available to staff are kept up to date and available on the web, MyTCGS, google drive and other venues as appropriate.

Representation (5%):

• Attend Operations team meetings, as well as other college meetings relevant to duties and project management.
  
• Represent TCGS regionally and nationally at professional events as requested by TCGS senior leadership.
  
• Attend and participate in University-level meetings as needed.

Qualifications:

Minimum Qualifications:

• Bachelor's degree required.
  
• Minimum of five years of experience in a professional workplace.

Required Knowledge, Skills and Abilities:

• Ability to learn quickly, reason adeptly, synthesize effectively and extrapolate appropriately.
  
• Exhibit excellent interpersonal skills when working with staff, faculty and professionals of differing levels of authority, in multiple settings, across multi-cultural environments.
  
• Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
  
• Ability to master and apply University and College policies and procedures to ensure operational compliance.
  
• Demonstrated experience with customer relations management systems is required.
  
• Willingness to build skills in Salesforce and other technical tools.

Preferred Knowledge, Skills and Abilities:

• Experience in a higher education and or global setting preferred.
  
• Experience working in enterprise systems is strongly preferred.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. Housed in the College of Health Sciences, the University's Physical Therapy program is ranked as the best in the Philadelphia region (and #2 in PA) by U.S. News & World Report, which also cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC970G