Administrative Manager

F3 Marina; Jacksonville (FL); On-site; USD 30,000 - 39,000; Full time

Job summary

F3 Marina, a division of Founders 3 Real Estate Services, seeks an Administrative Manager for Metropolitan Park Marina in Jacksonville. You will support the General Manager in guest services, dock operations, and asset occupancy while driving a white-glove hospitality approach.

You will coordinate events, manage the concierge team, and handle billing, reporting, and CRM data. Some weekend and evening work is required to ensure marina excellence and guest satisfaction.

Qualifications

• Background in hospitality management or equivalent
• Strong customer service orientation and attention to detail
• Experience with office administration, A/R and event planning a plus
• Experience promoting events on social media and via email marketing may help

Responsibilities

• Provide exceptional customer service to boaters and marina team to respond to needs
• Coordinate and market marina events using email, social media and website
• Lead concierge team and support ship store, guest services, tours and slip leasing follow-up
• Manage collections, customer contacts, bill pay and marina occupancy
• Develop and manage reporting on occupancy, fuel, security and maintenance
• Process customer accounts including insurance and audits; maintain CRM data
• Maintain marina logs for incidents, changes, maintenance, dockside revenue and inventory

Skills

Hospitality management

Customer service

Office administration

A/R (accounts receivable)

Event planning

Social media promotion

Boating/yachting experience

Attention to detail

Tools

Microsoft Office

Job description

DescriptionF3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including; marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue.

Job TypeFull-time

DescriptionF3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including; marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue.

Our management approach, company culture and commitment to CARE (Commitment, Accountability, Respect and Excellence) instill a forward-thinking mindset and results-driven strategy where owners gain a trusted partner, boaters feel genuinely valued, and marinas perform at their full potential. Combining operational excellence with a hospitality-driven mindset is our competitive advantage.

If this sounds like the type of company culture where you want to grow and make a meaningful impact, keep reading to learn more about this opportunity.

We are looking for an Administrative Manager to join us at Metropolitan Park Marina!

This Position Is a Key Ambassador For This Exciting Marina Fostering a Welcoming Atmosphere And Promoting a Sense Of Boater Comradery. You Will Support The Marina General Manager In a Variety Of Key Areas Including The Following

• Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs. This includes assisting boaters on the dock with arrivals, pump outs and fueling at times.
• Coordinate and market boating community activities and events using email, social media and website
• Lead the concierge team and support the ship store, amenity spaces, guest services, tours, and slip leasing follow up
• Manage collections, customer contacts, bill pay, and marina occupancy
• Develop and manage reporting to include occupancy, fuel, security and maintenance
• Process customer related accounts including insurance, financial audits, sales data (CRM)
• Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory

All marina employees offer exemplary customer service to boaters and visitors to the marina. As part of the team, you will be required to work some weekends.

Some special events at the marina will require working evenings as well.

RequirementsOur ideal candidate will have some background in hospitality management, great customer service skills and attention to detail. A "white glove" approach to customer service is essential. Strong computer acumen including proficiency with the Micro Soft Office Suite of products. Prior experience in office administration, A/R, event planning, and social media promotion. Boating/Yachting experience preferred.

Founders 3 is an Equal Employment/Affirmative Action Opportunity Employer

Salary Description$25.00 per hour