Administrative Manager

Founders 3 Management Company; Jacksonville (FL); On-site; USD 40,000 - 62,000; Full time

Job summary

Founders 3 Real Estate Services, via its F3 Marina division, is seeking an Administrative Manager to join Metropolitan Park Marina. You will be a key ambassador for the marina, delivering exceptional customer service to boaters and supporting the Marina General Manager across operations, occupancy, billing and reporting.

Responsibilities include coordinating boating community events, leading the concierge team, managing collections and marina logs, and ensuring smooth guest services, tours and

Qualifications

• Background in hospitality management and strong customer service.
• Attention to detail and white-glove service mindset.
• Experience in office administration, AR, event planning, and social media promotion.
• Boating/yachting experience preferred.

Responsibilities

• Provide exceptional customer service to boaters and coordinate marina team for responsive service.
• Coordinate and market boating community events via email, social media and website.
• Lead concierge team and support ship store, guest services, tours, and slip leasing follow-up.
• Manage collections, customer contacts, bill pay, and marina occupancy.
• Develop reports on occupancy, fuel, security and maintenance.
• Process accounts including insurance, audits and CRM sales data.
• Maintain marina logs for incidents, maintenance and inventory.

Skills

Hospitality management

Customer service

Event planning

Accounts receivable

Social media promotion

Tools

Microsoft Office

Job description

Description

F3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including; marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue. Our management approach, company culture and commitment to CARE (Commitment, Accountability, Respect and Excellence) instill a forward-thinking mindset and results-driven strategy where owners gain a trusted partner, boaters feel genuinely valued, and marinas perform at their full potential. Combining operational excellence with a hospitality-driven mindset is our competitive advantage.

If this sounds like the type of company culture where you want to grow and make a meaningful impact, keep reading to learn more about this opportunity.

We are looking for an Administrative Manager to join us at Metropolitan Park Marina!

This position is a key ambassador for this exciting marina fostering a welcoming atmosphere and promoting a sense of boater comradery. You will support the Marina General Manager in a variety of key areas including the following:

• Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs. This includes assisting boaters on the dock with arrivals, pump outs and fueling at times.
• Coordinate and market boating community activities and events using email, social media and website
• Lead the concierge team and support the ship store, amenity spaces, guest services, tours, and slip leasing follow up
• Manage collections, customer contacts, bill pay, and marina occupancy
• Develop and manage reporting to include occupancy, fuel, security and maintenance
• Process customer related accounts including insurance, financial audits, sales data (CRM)
• Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory

All marina employees offer exemplary customer service to boaters and visitors to the marina. As part of the team, you will be required to work some weekends.

Some special events at the marina will require working evenings as well.

Requirements

Our ideal candidate will have some background in hospitality management, great customer service skills and attention to detail. A “white glove” approach to customer service is essential. Strong computer acumen including proficiency with the Micro Soft Office Suite of products.

Prior experience in office administration, A/R, event planning, and social media promotion. Boating/Yachting experience preferred.

Founders 3 is an Equal Employment/Affirmative Action Opportunity Employer