Administrative Lead: Front Office & Care Coordination

UnitedHealth Group; Manchester (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

ProHealth Physicians, part of UnitedHealth Group, is seeking an Administrative Lead to coordinate staffing and daily operations for the practice. Reporting to the Practice Manager, you will support the care team by greeting patients, scheduling, collecting payments, and maintaining demographics, while guiding front-office staff.

You will help manage staff schedules, participate in meetings, ensure PCI compliance, assist with onboarding, and provide training.

Qualifications

• 1+ year of experience in a medical setting with leadership competency.
• 1+ year of customer service experience.
• Intermediate proficiency with Microsoft Office.
• Access to reliable transportation and a valid US driver's license.

Responsibilities

• Greet and check in patients, schedule appointments and answer inquiries.
• Collect payments and maintain demographic information.
• Oversee front office processes and support administrative staff.
• Coordinate staff schedules and coverage with the Practice Manager.
• Participate in daily briefs and staff meetings; ensure PCI compliance.
• Assist in onboarding and on-boarding of new Medical Receptionists.
• Provide on-site training and support for organizational initiatives.
• Offer coverage at other ProHealth locations as needed.

Skills

Leadership

Customer service

Microsoft Office

Driver's license

Tools

Epic

Job description

ProHealth Physicians, part of UnitedHealth Group, is seeking an Administrative Lead to coordinate staffing and daily operations for the practice. Reporting to the Practice Manager, you will support the care team by greeting patients, scheduling, collecting payments, and maintaining demographics, while guiding front-office staff.

You will help manage staff schedules, participate in meetings, ensure PCI compliance, assist with onboarding, and provide training.