Senior Patient Care Coordinator

UnitedHealth Group; Manchester (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

ProHealth Physicians, part of UnitedHealth Group, is seeking an Administrative Lead to coordinate staffing and daily operations for the practice. Reporting to the Practice Manager, you will support the care team by greeting patients, scheduling, collecting payments, and maintaining demographics, while guiding front-office staff.

You will help manage staff schedules, participate in meetings, ensure PCI compliance, assist with onboarding, and provide training.

Qualifications

• 1+ year of experience in a medical setting with leadership competency.
• 1+ year of customer service experience.
• Intermediate proficiency with Microsoft Office.
• Access to reliable transportation and a valid US driver's license.

Responsibilities

• Greet and check in patients, schedule appointments and answer inquiries.
• Collect payments and maintain demographic information.
• Oversee front office processes and support administrative staff.
• Coordinate staff schedules and coverage with the Practice Manager.
• Participate in daily briefs and staff meetings; ensure PCI compliance.
• Assist in onboarding and on-boarding of new Medical Receptionists.
• Provide on-site training and support for organizational initiatives.
• Offer coverage at other ProHealth locations as needed.

Skills

Leadership

Customer service

Microsoft Office

Driver's license

Tools

Epic

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day-to-day operations for the practice. The Administrative Lead works collaboratively with practice leadership and clinicians to ensure optimal operating efficiency, clinician productivity and patient satisfaction.

Primary Responsibilities:

• Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic information
• Oversee and support administrative staff in front office processes
• Work collaboratively with the Practice Manager to manage staff schedules and coverage
• Conduct or participate in scheduled practice meetings and daily briefs
• Oversee critical processes such as active daily schedule management and PCI compliance
• Assist in the handling of patient complaints
• Participate with Practice Manager in new staff selection and hiring and on-boarding of new Medical Receptionists
• Conduct on-site new staff administrative training
• Participate in organizational initiatives and projects including workflow improvement initiatives
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in a medical setting with demonstrated leadership competency
• 1+ years of customer service experience
• Intermediate level of computer proficiency in Microsoft Office
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Experience working in a primary care setting
• Experience working with Epic

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.