Administrative & Customer Success Coordinator

Bartlett; Waltham (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Safety-first culture

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k retirement plan

Paid time off and holidays

Bonus program

Training opportunities

Job summary

Bartlett Tree Experts in Waltham, MA is seeking an Administrative/Customer Service professional to support office and production teams during regular business hours. You will answer calls, assist clients, and help manage day-to-day administrative tasks with accuracy and courtesy.

The role emphasizes multitasking, time management, and strong communication to uphold Bartlett’s service standards and client relationships. A safety-first culture and advancement opportunities are highlighted.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational capabilities.
• Detail oriented with accurate data entry skills.
• Strong interpersonal and leadership skills.
• Strong knowledge of Microsoft Office suite.
• Ability to learn and work within various proprietary operating systems.

Responsibilities

• Work directly with Arborists and clients to facilitate sales, increase brand awareness and build a satisfied customer base.
• Answers incoming phone calls in a high call volume environment while making outbound calls related to customer service and sales.
• Performs customer service/administrative tasks while supporting office and production team members and all company policies.
• Works well independently and takes initiative.
• Multitask, prioritize and manage time efficiently.
• Treats all team members with equality and respect.

Skills

Time management

Interpersonal skills

Leadership

Data entry

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Bartlett Tree Experts in Waltham, MA is seeking an Administrative/Customer Service professional to support office and production teams during regular business hours. You will answer calls, assist clients, and help manage day-to-day administrative tasks with accuracy and courtesy.

The role emphasizes multitasking, time management, and strong communication to uphold Bartlett’s service standards and client relationships. A safety-first culture and advancement opportunities are highlighted.