Restoration Office & Scheduling Coordinator

ServiceMaster Clean of Fraser Valley; Bradenton, Northern (FL, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Job summary

ServiceMaster Clean of Fraser Valley is seeking an organized Office Administrator / Customer Service Coordinator to be the central communication hub among customers, field technicians, management, and office operations in Southwest Florida.

You will gather information, qualify service calls, and help keep the restoration projects moving with calm, compassionate professionalism. This role demands multitasking and precise record-keeping to support a fast-paced restoration team.

Qualifications

• Must be highly organized and detail oriented.
• Ability to manage multiple tasks and prioritize.
• Excellent communication skills.
• Comfortable handling calls and customer inquiries.

Responsibilities

• Answer incoming telephone calls professionally and promptly.
• Serve as the first point of contact for new and existing customers.
• Ask the appropriate questions to qualify new leads and service calls.
• Schedule new inspections and restoration projects.
• Maintain and actively manage the company’s daily and weekly job schedule.
• Coordinate technicians, field management, appointments, job monitoring, and customer access.
• Help prioritize emergency calls and time-sensitive projects.
• Track jobs from the initial customer call through completion.
• Follow up with customers regarding appointments and job progress.
• Maintain accurate customer and job information in company software.
• Enter and update customer records and job notes.
• Maintain organized electronic records and documentation.
• Assist with emails, correspondence, spreadsheets, reports, and other administrative tasks.
• Monitor company email and help ensure important communications receive timely responses.
• Assist management with additional administrative and operational responsibilities as needed.

Job description

ServiceMaster Clean of Fraser Valley is seeking an organized Office Administrator / Customer Service Coordinator to be the central communication hub among customers, field technicians, management, and office operations in Southwest Florida.

You will gather information, qualify service calls, and help keep the restoration projects moving with calm, compassionate professionalism. This role demands multitasking and precise record-keeping to support a fast-paced restoration team.