Mitigation Project Manager

ServiceMaster RRH; North Charleston (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Training & development

Vision Insurance

401(k)

401(k) matching

Company car

Dental Insurance

Job summary

ServiceMaster of Charleston is seeking an experienced Mitigation Project Manager to oversee water, fire, and mold restoration projects from first response through completion, ensuring properties are stabilized quickly and restored to pre-loss condition while delivering best-in-class client service.

You’ll coordinate crews, communicate with homeowners, adjusters, and coordinators, manage estimates with Xactimate, and maintain compliance with IICRC standards, Docusketch, and ICAT documentation.

Qualifications

• IICRC certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and/or Mold Remediation preferred
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with Xactimate estimating and Docusketch documentation

Responsibilities

• Manage water, fire, and mold mitigation projects from initial inspection through final completion, ensuring work meets IICRC standards
• Respond to emergency losses, directing technicians and subcontractors on water extraction, drying, demolition, and mold remediation
• Serve as primary contact for homeowners, coordinators, and insurance adjusters with clear communication
• Set and manage customer expectations from scope to final walkthrough, including financials
• Coordinate multiple crews and schedules, including on-call rotation
• Monitor moisture levels and containment for proper mitigation practices
• Prepare and manage estimates using Xactimate
• Document scope and measurements with Docusketch and ICAT

Skills

Project management

Communication

Organizational skills

On-call readiness

Customer liaison

Emergency response

Tools

Microsoft Word

Excel

Outlook

Xactimate

Docusketch

ICAT

Job description

Replies within 24 hours

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Dental insurance

SERVICEMASTER OF CHARLESTON | Servicemaster Recovery on Demand

Mitigation Project Manager – Water, Fire & Mold

North Charleston, SC 29418 | Full-Time | $60,000–$70,000 per year (plus commission potential)

About The Role

ServiceMaster of Charleston is an industry-leading disaster restoration, cleaning, and remodeling company that has proudly served the Tri-County area for more than 35 years. We are seeking an experienced Mitigation Project Manager to oversee water, fire, and mold restoration projects from first response through completion, ensuring properties are stabilized quickly and restored to pre-loss condition while delivering a best-in-class experience for our clients.

What You'll Do

• Manage water, fire, and mold mitigation projects from initial inspection through final completion, ensuring work meets IICRC industry standards
• Respond promptly to emergency losses, directing technicians and subcontractors on water extraction, structural drying, demolition, fire/smoke cleanup, and mold remediation
• Serve as the primary point of contact for homeowners, internal coordinators, and insurance adjusters, providing clear, professional communication throughout each project
• Set and manage customer expectations from initial scope through final walkthrough, including the financial process
• Coordinate and oversee multiple crews, tasks, and schedules simultaneously, including on-call rotation as needed
• Monitor moisture levels, drying equipment placement, and containment protocols to ensure proper mitigation practices
• Utilize Microsoft Word, Excel, and Outlook for documentation, reporting, and communication
• Prepare and manage estimates using the Xactimate estimating platform
• Document project scope and measurements using Docusketch
• Utilize ICAT for job tracking and documentation
• Participate in an on-call rotation

What We're Looking For

• Strong communication and interpersonal skills, with the ability to build trust with homeowners and business clients alike
• Proven organizational skills with the ability to manage multiple people, projects, and deadlines at once
• Working knowledge of water, fire, and mold mitigation methods and processes
• IICRC certification(s) in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and/or Mold Remediation preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Preferred: experience with the Xactimate estimating platform
• Preferred: experience with Docusketch
• Prior experience in disaster restoration or mitigation strongly preferred
• Willingness to participate in on-call emergency response rotation
• Clean driving record
• Ability to pass a criminal background check and drug screening

Compensation & Benefits

• Salary/commission range: $60,000–$70,000+ per year
• Company truck
• 401(k) with company matching
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Paid time off
• Employee assistance program
• Referral program

Benefits are available to full-time employees; a waiting period may apply.

Our Culture

We are a detail-oriented, results-driven team that values precision, innovation, and stability in equal measure. Our people-first culture is built on fairness, collaboration, and supporting one another, all within a company known for strong, consistent processes and a track record of steady growth.

Compensation: $60,000.00 - $70,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.