Administrative Coordinator I

Consumer Direct Care Network

Richmond (VA)

On-site

USD 50,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading home health care services company is seeking an Administrative Coordinator I to manage administrative duties, provide customer service, and support daily operations. The role involves handling calls, processing documents, and ensuring compliance with regulations. Ideal candidates will have a high school diploma and previous office experience, with strong problem-solving skills. This full-time position offers a collaborative office environment.

Qualifications

Previous office experience preferred.
Ability to pass a background screening.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound/outbound phone calls.
Support accounts receivable efforts.

Skills

Customer Service

Problem Solving

Bilingual

Education

High School Diploma or GED

Job description

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The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Provide excellent customer service to internal and external clients.
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
Process forms and documents in relevant systems
Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
Comply with applicable legal requirements, standards, and policies, and procedures.
Maintain the necessary skills and knowledge to coordinate workflow.
Exhibit an intermediate level of computer efficiency.
Demonstrate effective problem-solving and decision-making skills.
Participate in professional development and training activities.
Bi-lingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

High School Diploma or GED preferred
Previous office experience preferred
Combination of education and experience
Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level