Bilingual Telephonic UM Coordinator

CarePlus Health Plans; Virginia (MN); Hybrid; USD 40,000 - 52,300; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

A healthcare organization is looking for a Bilingual Telephonic UM Coordinator to provide non-clinical support. The role involves handling calls, managing documentation, and supporting healthcare staff. Candidates must be bilingual in English and Spanish, with at least a year of relevant administrative and customer service experience. This position offers a competitive salary range and the opportunity to make a meaningful impact in healthcare.

Qualifications

• Must be able to speak, read and write in both English and Spanish without limitations.
• 1 or more years of Administrative support experience.
• 1 or more years of Healthcare experience.
• 1 or more years of telephonic Customer Service experience.

Responsibilities

• Receive calls from Providers, Hospitals, Skilled Nursing Facilities, and other vendors.
• Support UM Nurses to process discharge orders.
• Document all calls and requests.
• Process all incoming fax/emails requests for services the same day.

Skills

Bilingual English/Spanish

Administrative support experience

Healthcare experience

Telephonic Customer Service experience

Working knowledge of Microsoft Word, Excel, and Outlook

Job description

Join to apply for the Bilingual Telephonic UM Coordinator role at CarePlus Health Plans

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Join to apply for the Bilingual Telephonic UM Coordinator role at CarePlus Health Plans

CarePlus Health Plans provided pay range

This range is provided by CarePlus Health Plans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $52,300.00/yr

Become a part of our caring community and help us put health first

The Bilingual Telephonic UM Coordinator / UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.

Bilingual Telephonic UM Coordinator

• Primarily receive calls from Providers, Hospitals, Skilled Nursing Facilities and other vendors
• Support the UM Nurses to process discharge orders and arrange a safe facility discharge.
• Work with UM Nurses, Pharmacy, Medical Directors and other Departments.
• During downtime make calls to UM Nurses, Hospitals, Skilled Nursing Facilities and other vendors.
• Document all calls and requests.
• Search for Medicare and Medicaid Guidelines.
• Process all incoming fax/emails request for services the same day.
• Return call for all voice messages received the same day.
• Process provider and member letters (Letter of Agreements, Approvals, Denials etc.)
• Mail letters to members.
• Assist the team with various clerical/administrative tasks as necessary.
• Participate in special projects as assigned by your Supervisor or Manager.
  
  

Required Qualifications

Use your skills to make an impact

• Bilingual English/ Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing
• 1 or more years of Administrative support experience
• 1 or more years of Healthcare experience
• 1 or more years of telephonic Customer Service experience
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Monday-Friday 8am-5pm EST, must have ability to work Nights, Weekends and Holidays based on business needs.
  
  

Preferred Qualifications

• Proficient utilizing documentation programs.
• Experience with the CarePlus Platform.
• Proficient and/or experience with medical terminology and/or ICD-10 codes.
• Member service
• Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization.
  
  

Additional Information

Language Proficiency Testing

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Work Schedule

• Monday-Friday 8am-5pm EST, and work 1 weekend a quarter. Schedule subject to change based on business needs.
  
  

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To Ensure Home Or Hybrid Home/Office Associates’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Associates Must Meet The Following Criteria

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  
  

Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/vivaengage and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

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• Industries

  Insurance

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