Administrative Coordinator I

Smart Pool Services LLC; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Smart Pool Services LLC is seeking an Administrative Coordinator I to coordinate and perform a diverse set of support tasks with a strong emphasis on customer service for both internal and external customers.

The role involves answering calls, greeting visitors and vendors, retrieving information from systems, handling inquiries, and coordinating payments to customer accounts in real time. Strong communication and organizational skills are essential.

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service abilities.
• Proficient with Microsoft Office Suite and related software.
• Highly organized with attention to detail and accuracy.
• Familiarity with clerical procedures and filing systems.

Responsibilities

• Answer incoming phone calls with a focus on one-call resolution.
• Welcome and assist customers, visitors, and vendors.
• Retrieve information from OS, email, and ticketing system.
• Respond to administrative inquiries from staff and customers.
• Review outstanding balances and communicate with customers to collect monies.
• Coordinate with Administrative Supervisor on issues or concerns.
• Process payments to customer accounts in real time.
• Perform other duties as assigned.

Skills

Excellent verbal and written comms

Interpersonal skills

Microsoft Office proficiency

Organizational skills

Clerical procedures knowledge

Independent work ability

Education

Associate’s degree preferred

Bachelor’s degree a plus

Tools

Recordkeeping systems

Job description

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities:

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.


• Welcomes and assists customers, visitors and vendors.


• Retrieves information as requested from operating system, email, and company ticketing system.


• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.


• Reviews and communicates with customers on outstanding balances in effort to collect monies.


• Communicates with Administrative Supervisor and other Management any concerns or issues.


• Request and apply payments to customer accounts in real time.


• Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Proficient in Microsoft Office Suite or related software.


• Excellent organizational skills and attention to detail.


• Basic understanding of clerical procedures and systems such as recordkeeping and filing.


• Ability to work independently.

Education and Experience:

• Associate’s degree preferred.


• Bachelor’s degree a plus.


• Three to five years of experience in an administrative role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.