Administrative Coordinator I

SPS PoolCare; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

SPS PoolCare is seeking an Administrative Coordinator I to support a broad range of administrative tasks with a strong emphasis on customer service for internal and external customers.

You will handle calls, greet visitors, retrieve information, and manage inquiries while ensuring accurate recordkeeping and timely payments support. The role requires organization, independence, and a professional communication approach.

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service abilities.
• Proficiency in Microsoft Office Suite or related software.
• Excellent organizational skills with attention to detail.
• Basic clerical procedures, recordkeeping and filing experience.
• Ability to work independently and manage tasks.

Responsibilities

• Answer incoming calls with a focus on one-call resolution.
• Assist customers, visitors and vendors; provide high service levels.
• Retrieve information from OS, email and ticketing systems.
• Respond to administrative inquiries from employees and customers.
• Communicate with supervisor/management about issues.
• Apply payments to customer accounts in real time.
• Perform other duties as assigned.

Skills

Verbal comms

Written comms

Interpersonal skills

Customer service

MS Office

Clerical skills

Recordkeeping

Attention to detail

Independent work

Education

Associate degree preferred

Bachelor's degree a plus

3–5 years admin experience

Job description

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• Welcomes and assists customers, visitors and vendors.
• Retrieves information as requested from operating system, email, and company ticketing system.
• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• Reviews and communicates with customers on outstanding balances in effort to collect monies.
• Communicates with Administrative Supervisor and other Management any concerns or issues.
• Request and apply payments to customer accounts in real time.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education And Experience

• Associate’s degree preferred.
• Bachelor’s degree a plus.
• Three to five years of experience in an administrative role.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.